Description
Role - Team AdministratorRate - £15.00 Per Hour
Location - Fareham
Duration - TBC
If you're looking for a career that will help you stand out, join our client, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, our client offers opportunities, support and rewards that will take you further. They are currently seeking an experienced individual in the role of Team Administrator.
Our client are going through an unprecedented period of change in its move to a sustainable globally led and connected organization. There is increasing external scrutiny and pressure on the Financial Services industry from governments, regulators, media, investors and brokers.
Role Purpose:
Achieving Business Objectives.
Respond to enquiries from other departments in a polite, timely and professional manner
. Ensuring an excellent customer service is provided at all times.
Take responsibility for technical queries in the team.
Analyse and reduce Operational losses
Provide a seamless high level of support to the onshore and offshore Wealth Operations Teams
Monitor SLAs against the Wealth Operations Delivery Services
Key Accountabilities:
Day to day enquiries are handled in an attentive manner and are resolved to the satisfaction of the enquirer
. Seeking guidance, where necessary.
Written responses are composed and produced in a structured manner, providing full explanation of issues
Provide technical guidance on the complex issues/queries. Including supporting other teams within Wealth Operations.
Continuous review of procedures/processes to ensure they remain effective and compliant.
Take responsibility for investigating and resolving customer complaints in a timely manner
. Ensure preventative actions are implemented where necessary.
Build and maintain professional relationships with Stakeholders
Loss data is analysed. Suggest process improvements and drive implementation
Queue SLAs within tolerance. Escalate any concerns with not achieving SLAs.
Knowledge and Experience:
Stakeholder Management
Full use of iCATS system to measure all completed tasks during agreed working hours as per procedures.
Adhere to the L1 and L2 control framework
To maintain awareness/knowledge of CASS (Client Asset Source book) relevant to products/processes and job role
Take responsibility for your personal development, seeking feedback and coaching to continually enhance your skills/performance
Champion the end to end simplification of business processes to deliver simpler, better and faster services.
Adhere to all relevant procedures, keeping appropriate records and where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.
Continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.