Description
My client, a well respected financial organisation, is currently recruiting for a Client Relations Advisor position based in Glasgow.
You will be responsible for achieving "world class" client service by following Complaint Handling procedures accurately and in a timely manner while also taking responsibility for investigating and resolving client issues.
Responsibilities:
- Adhering to strict regulatory requirements including Complaint Handling Procedures.
- Reporting items needing repair, challenging unknown visitors.
- Complaints will include simple banking or transactional issues (eg fees and charges, delays, transactional errors, non-delivery of cards, failure to carry out a transaction correctly which may result in financial loss)
- You will also have exposure to investment complaints (eg delays, charges, failure to execute investments, inaccurate information provided)
Experience Needed:
- You will ideally come from a financial services background
- Extensive call centre and customer service experience
- Complaint handling experience
- Excellent verbal and written communication skills
This is a fantastic opportunity for someone looking to progress with their career within financial services sector. This is an initial 6 month contract but due to the nature of this project there is a high chance this will be extend.
McGregor Boyall is an equal opportunity employer and do not discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability.