Description
Senior BSS CRM/CES PlannerWe are currently recruiting for our client, a prestigious telecommunications company, for a Senior BSS CRM/CES Planner to join their business in United Kingdom.
Position Title: Senior BSS CRM/CES Planner
Position Type: Permanent
Start Date: ASAP
Location: Berkshire area
Contact: Tomislav Cvetko |
Requirements
- Build up FMC (Fixed-line Mobile Convergence) BSS/Omni-channel (Multi-channel) product/solution with high competitive edge in the market
- Participate as a core member in go-to market activities in new FMC BSS/Omni-channel product/solution release, including marketing material development, promotional, tracking…etc. activities
- Communicate with senior level key customers on client’s CRM/Omni-channel Roadmap
- Full understanding of key customer requirements for improving competitive edge of client’s CRM/Omni-channel product/solution as well as enhancing client’s Brand worldwide
- Manage all customer requirements in BSS domain, lead the technical team and collaborate with architecture design team, R&D, delivery and marketing teams to create appropriate product/solution proposals and offers
- Provide technical proposals to customers, participating in technical clarification as well as doing product demo
- Adjust Solution direction with business trends in Western Europe
- Job outputs include hot topic research report, solution charter, business requirement, key feature and capability, business model, CSP target markets for CRM/Omni-channel product/solution.
Qualifications
- 10+ years of work experience in Telecom CRM domain
- 5+ years of work experience in Omni-channel domain
- Experience with business solution design in Omni-channel projects
- In-depth knowledge in current CRM/Omni-channel domain (e.g. business models, operational models, e-commerce, etc.)
- Strong knowledge of BSS solution planning through industry insight, customer insight and competitor analysis
- Strong technical background
- Great experience with customer management, conferences, customer workshops on senior levels, article releases, etc.
- Experience with European CSPs (Communication Service Provider) would be an advantage
- Experience with UK telco operators
- Prefered companies: Oracle, Amdocs, Salesforce, E///, Gartner, OVUM and similar
Please submit your CV to: Sales(at)manningglobal com
Quoting reference: MGKRBSSCCP6198
Or call Tomislav on:
If you know of anyone within your network who may also be interested in this position, we highly appreciate you forwarding this position to them.
Please note:
1. That we do all we can to respond to your application but if we have not contacted you within 2 business days following your application, it is likely we are not able to consider your application for this position.
2. We cannot consider your application for this position if you are currently working for our client. Your application can only be considered if you have written confirmation you are leaving your current position.