Description
Service Desk Team Lead - Dutch
Our client is working hard to create the best possible service to all channels in the establishment of a new Service Desk.
The Service Desk is the logical point of contact for all our colleagues working at central units, local banks and affiliated institutions.
Their mission is to be a department that is innovative in connecting, and who excels in actioning customer specific interest from Multi Channel views.
They are proud of their partnership with the solution teams, they work hard to create and maintain a well functioning ICT Portal and a high resolving power.
The Service Desk has four focus areas:
-Service Dest Operations
-Service Desk Support
-Service Desk Projects
-Self Service & Multi Channel Management (ICT Portal)
The Function:
Our client is looking for an IT Service Desk Team Lead for 36 hours per week. The Service Desk Team Lead leads a team of about 8-10 experienced Service Desk Agents. You will be able to forge an effective and enthusiastic team that delivers customer value and gets goals. You'll play a key role in the implementation of changes and controlling the various channels. You stimulate and inspire your employees to improve and to develop. You will put together operational improvement plans in line with the annual plan, ensure efficient use of processes and ensure an effective use of systems.
Your Skills:
- Excellent intuitive nature, with the ability to give and receive feedback.
- You Know the IT environment and banking services; you have a 'hands-on' mentality.
- You are a results-oriented, inspirational team builder.
- You are customer driven and team orientated, providing guidance with an eye for innovation and new insights in the areas of interest.
- You are a native/fluent Dutch speaker.
The candidate they are looking for is driven, seeks challenges and wants to push boundaries. Someone who identifies with their core values: professional, surprising and binding. The daily signals for their client are a source for new ideas and a motivation to strive every day to provide optimal service. You have strong communication skills both within the Service Desk and within the chain of command to play a significant role. You are positive and decisive, leading by example and energising for your environment through your solid knowledge and experience.
Whitehall Resources are leading ERP Recruitment specialist in the provision of SAP, Oracle & IT recruitment in the UK and Internationally.