Description
An exciting opportunity is available in Stockholm/Sweden for an experienced Front Office Support Administrator.
The main activities are to work within the Front Office team in the ICT Infrastructure section in order to provide ICT Support for the agency as the single point of contact. The main support activities are within the areas of first level and second level ICT support as well as the provision of end user equipment and software including PCs, laptops, phones and other mobile devices.
We are looking for candidates experienced with the following tasks:
- Register, analyse, categorize and resolve reported incidents and requests;
- Assign the appropriate priorities and dispatch incidents and requests to the adequate support group;
- Support users and their workstations, telephones, mobile devices and other IT equipment;
- Provide application support and ensure installation/reconfiguration/reinstallation of applications;
- Provide remote support and desk support;
- Install, connect and move PC equipment;
- Manage user accounts;
- Provide the users with information or awareness sessions on specific ICT products and solutions whenever necessary;
- Keep the inventory of the IT assets;
- Creation of images for deployment;
- Software deployment;
- Produce and update technical, management and user oriented documentation;
- Keep the stock and the configuration items information up to date;
- Prepare user related hardware for decommissioning
Mandatory skill set:
- ITIL experience and knowledge;
- Service Management Tool Expertise;
- Audio Visual support experience.
Applicants must be fluent in English.
This position will be offered as a freelance contract with a duration of approximately 1 year starting from February/March 2016.
We kindly ask interested candidates to send us their CV quoting reference BH423 by October 29th.