Description
Mission :
As part of a BSS/OSS transformation program, the OSS Business Analyst will be in charge of the following tasks :
- Review the end-2-end architecture (BSS OSS Network) with a focus on the OSS domain, for one or more of these processes :
o Fixed/Mobile Service Provisioning & Activation
o WorkForce Management
o Logistics Management
o Technical Orchestration Management
o End-2-End ticketing (Customer Network)
o Service assurance
- Analyse the as-is situation and propose to-be scenarios
- Participate in HLD sessions
- Write LLD documents (including data flows, data model, web services, etc.) to be provided to developers (internal staff or external supplier)
- Follow up the implementation of the solution
- Write test cases
- Participate in testings (functional and technical)
Required technical skills and experiences :
- 10+ years of experience in Telco business with at least 5 years in fixed domain. Experience in the Telco Service Provider (aka Operator) side is required.
- Designed one or more application integrations between OSS and BSS (eg Network inventory and CRM, Network ticketing and Customer ticketing, WorkForce Management and CRM, CRM and Resource provisioning/activation platform, etc.), involving a Middleware.
- Translation of business requirements into technical specifications
- Thorough knowledge of TM Forum standards (eTOM/SID/TAM)
- Experience with CFS/RFS concept
- Experience with Web services (SOAP, REST)
Required soft skills :
- Analytical mind
- Team spirit
- Leadership
- Very good communication skills