Description
Next Ventures are currently exceuting a search for an experienced EUC analyst
EUC Analyst
Responsibilities
Provide telephone and Desk-side support to corporate PC- Based Users and Applications. Includes imaging and spares management for the laptop and desktop environment
Prioritize incoming service requests. Manage problems to resolution and update call-ticketing system
Utilize SCCM to remote manage PC's, deploy software, report on assets and report on advertisement status
Involvement in project work (configuration, service delivery and analysis)
Aid in the resolution of tickets escalated from the End Users
Manage the deployment of applications through SCCM
Skills
Windows Operating systems XP and Windows 7 Expertise
System Center Configuration Manager experience
Application Package creation experience
Microsoft Office 2003 and 2007 expertise
Knowledge of Microsoft Active Directory and Windows Domains
Knowledge of Citrix infrastructure components and Clients for troubleshooting
Knowledge of Microsoft exchange/Outlook configurations for troubleshooting
In Depth Knowledge of network components and protocols for troubleshooting
Analytic/Problem solving Skills
Excellent problem determinations and troubleshooting skills
Customer Service Skills
Organizational Skills
Good Oral Communication
Qualification
Bachelor's degree
Experience Required ( In Years)
A minimum 4+ years' experience supporting an end user computing environment
More information is available on application