Full Time Woo Software Engineer

Description

As a Woo Engineer, helping people is your passion. You’re inspired by a desire to educate and teach others about the possibilities of WordPress, WooThemes, and WooCommerce.

We’re currently hiring for both WooThemes and WooCommerce support roles. These positions are full-time and require a firm grasp of WordPress, along with our theme and plugin offerings.

Our goal is to build relationships based on trust which result in happy, passionate, loyal customers and colleagues. We do this through listening to their needs and guiding them to the fullest use of the products we offer. We are looking for people with the right mix of compassion, writing skills, and technical knowledge to get the job done.

As a Woo Happiness Engineer, your day-to-day work will include:

Answering customer support requests related to WooCommerce Core and Extensions and/or themes and plugins

Troubleshooting customer sites and resolving product issues

Identifying and reporting bugs

Spotting and acting upon request trends and customer feedback

Working to continuously improve all product and support channels

A Woo Happiness Engineer has:

Patience, grace, and a sense of humor

Excellent writing and communication skills

Motivation to learn

Excellent problem solving skills

Working knowledge of WordPress, WooCommerce, HTML, and CSS

Woo Happiness Engineers must be fluent and eloquent in written English. If you know additional languages, be sure to tell us!

The WordPress.org and WooCommerce forums are fantastic places to gain the experience required for this position. If you are already active there, let us know! Send a link to your forum profile and we’ll check it out.

Let us know what you can contribute to the team. Include the title of the position you’re applying for and your name in the subject. Proofread! Make sure you spell and capitalize WordPress and Automattic correctly. We are lucky to receive hundreds of applications for every position, so try to make your application stand out. If you apply for multiple positions or send multiple emails there will be one reply.

Want to increase your chances of standing out? If so, please address the following points in your email application:
- Tell us about your experience with Woo products including WooCommerce and WooThemes.
- What online support communities have you contributed to? Link us to your profile there.
- What books have you read that have prepared you for a career with Automattic? What did you think of them?
- Are you driven to achieve? Tell us about an accomplishment in your life, personal or professional, that you’re proud of.