Description
We currently have an exciting role for a Service Delivery Officer to work for one of our Public sector clients, on a long term contract located in Dundee.
This is initially a 5 month contract which could become a permanent position based on performance.
You will:
*Support the Service Delivery Manager to use ITSM to deliver and develop the IT Strategy
*Ensure that the team follow appropriate ITIL policies, procedures and controls
*These include: Incident Management, problem Management & Asset management
*Responsible for Service delivery, quality of work and escalating issues to senior members of staff
*Put Service Management & customer satisfaction as the core of team activity
Ideal candidate will have:
*Previous experience of IT environment
*Service delivery management experience
*Strong Communication skills
*Experience of dealing with a range stakeholders
*Experience of team supervision
Should this opportunity be of interest to you email (see below) with your up to date CV
Spring Technology is acting as an Employment Business in relation to this vacancy.
Spring Technology is an Equal Opportunities employer; we welcome applicants from all backgrounds.