Description
Actual Title: Senior User Experience Analyst
We're looking for a top-notch Senior User Experience Researcher to help us evaluate desktop and mobile applications for professionals in the legal industry.
Working in an open office environment, in Tandem with a team of UX Researchers, the person in this dedicated role will work closely with Information Architects, Visual Designers, CSS Developers, Product Developers, and Technology teams. Research projects will take place across the U.S. in customer's offices and research labs.
The candidate should be equally comfortable in both the role of usability evaluation facilitator as well as observer. This is not a designer role; it is a role focusing on qualitative usability research. However, experience with interaction design principles, tools, and techniques are important both for communication with the internal team and articulating issues to stakeholders.
Candidates should have a broad knowledge and experience with a wide variety of research methods, both qualitative and quantitative, including: - Think Aloud usability studies - Heuristic Evaluations - Contextual Inquiries - Remote Usability Testing - Parallel Prototyping - Persona Development - Card Sorting - A/B Testing - Other User Centered Design (UCD) methods Candidates should be able to: - Quickly synthesize business objectives and customer needs - Develop a UX research approach, schedule, and detailed test plan - Plan, recruit, script, facilitate, collect, analyze, and document usability data - Identify and articulate potential usability issues both verbally and through documentation - Transform the data into prioritized, actionable recommendations (within a SHORT turn-around time)-
Clearly communicate usability analysis, recommendations, and potential design solutions - Create persuasive presentations geared towards product owners, developers, visual designers, other UX team members, and c-level executives Previous experience with design or research projects involving complex workflows, visualization of large datasets, operating system-level tools, and both web and software environments is a plus.
Qualifications -
- 3+ years of experience applying research to high-volume, interactive B2B and B2C desktop applications, rich Web-based applications, or platform-level tools - Strong, analytical problem solving, decision-making, and leadership skills
- In-depth understanding of user-centered design principles and tools - Familiarity performing studies in a fixed usability lab environment
- Familiarity with data-logging tools and systems such as Morae or Camtasia
- Bachelor of Science or Master of Science in Human-Computer Interaction, Interaction Design, Human Factors, Cognitive Psychology, Cognitive Science, or related field