Description
Software Tester
#70750
Pleasanton, CA
1 Plus Year Contract
This is an exciting Senior level opportunity to work and provide input to the design, User acceptance testing, reporting, and QA teams that develop the new enterprise wide applications in the Contact Center.
Responsibilities:
Develop or provide input to design, and development of User Acceptance Test Strategy, User Acceptance Test Plans for member services call center projects and enterprise Contact Center Strategy program.
Develop UAT test cases and data requirements for the Member Service Call Centers Telephony and infrastructure implementation projects including but not limited to Reporting and analytics, Telephony and infrastructure projects etc.,
Develop data requirements for User acceptance testing.
Ensures User Acceptance testing procedures are in compliance with
established processes, standards and tools.
Verifies and ensures test plan, scripts support testing objectives are executed properly.
Participates in defect management strategy and coordinates with testing and project team to ensure timely resolution of defects.
Develops UAT reference guide or user guide that would be an integral document for future testing.
Responsible for testing the reports generated or coordinate the efforts to test the reports in Crystal platform and/or Merced.
Work collaboratively within a project team environment to assist in the design and development of appropriate documents to support training and user acceptance testing.
Work collaboratively with Managed Service provider and acts as a liaison between the business partners, project team and the vendor.
Review and provide feedback to training and testing documentation.
Facilitate meetings and must make decisions based on the outcome of the meetings.
Train or assist in training of junior testers if needed!
Provide input to Level of effort estimates and/or resource estimates for user acceptance testing
Qualifications:
Bachelors' degree preferred - Manager requires min AA degree.
2-3 years experience in a customer service or health care related field.
6-10 years experience in developing testing material and providing testing support to large groups.
Strong reporting and analytics understanding for large and diverse call centers.
Ability to interact with business stakeholders and work to meet their testing objectives.
Expertise with Defect Management Tools preferably Mercury Tools.
CRM application experience testing or development with Pega.
Excellent people skills with an ability to communicate with clients, developers, contractors, software vendors and all levels of management
Strong interpersonal and communication skills
Excellent ability to work well with others in a Labor-Management Partnership environment and maintain appropriate confidentiality
Experience using personal computer applications and business software.
Must be self motivated and have the ability to work independently with minimal supervision.
Willingness to travel, work extended hours and/or weekends as needed to support the project goals.
Desired:
Testing experience with Call Center applications in support of Case management, preferred.
Testing of telephony and infrastructure related projects like IVR/CTI/IR-ACD routing is highly desirable
Experience with Querying tools like SQL.
Working knowledge in Crystal Reports/Merced is preferred.