Description
An ICT business analyst is required for a short term contract based in Rome, Italy.
The Successful consultant will analyse the current organizational structure, how support requests originate, how they are treated and resolved. After an initial review of preliminary findings, the incumbent should develop a model of the optimal organizational model for the group, and the provide recommendations on how to prioritize work between development and support given identified limitations (eg. budget, staff numbers), the existing skill sets and the nature and extent of the organisation's needs.
The Ideal profile will have the following skills:
Background in IT/Operations Management/Business Analysis/Strategic Transformation or related discipline with at least seven years of professional work experience
Proven experience moving an organization into an ITIL application support model
Proven experience of conducting reviews of Business Processes, in particular an Application Support team
Participatory approaches in conducting assessments and facilitating strategic planning processes
Ability to write clearly and present and defend your ideas with confidence
Notwithstanding any guidelines given to years of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies.
Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally: Please see our website for our full diversity statement.