Senior Application Support Administrator

Georgia  ‐ Onsite
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Description

Great Opportunity with Fortune 500 company in Atlanta!

Sr Application Support Administrator

The Senior Application Support Admin is responsible for the implementation and maintenance of the Enterprise Network Management Applications. The successful candidate will support and diagnose production support problems, interact effectively with internal customers, development, and appropriate system teams to conduct necessary research to resolve issues. Ensure documentation standards and procedures for operations, actively seek and evaluate opportunities for process improvement, and perform system and application maintenances. The position requires strong technical skills, strong communication skills, excellent problem solving skills and network management experience. A strong desire to produce quality work and ensure application availability and reliability are maintained. The successful candidate will have an above average work ethic that leads them to produce quality work with minimal supervision.

RESPONSIBLITIES

Provides application support; performs regression testing, manages and performs software upgrades, configures, troubleshoots, create and maintain monitors, and maintains software and hardware for telemetry applications.

Maintain, support, troubleshoot, resolve, and repair issues within existing Element Management System tools independently or with minimal assistance. Resolves more complex, less defined issues. Able to work to identify scope of issues and recommend best practices to prevent further occurrences.

  • Works independently in troubleshooting and providing solutions to unresolved hardware and software problems through trouble-ticket system;
  • Evaluates and recommends changes to support procedures as part of an ongoing improvement effort.; recommends hardware/software enhancements to increase productivity
  • Collaborate with team members in the development, implementation and updates of operations standards for all network management solutions and processes.
  • Participate in testing of new tools, applications, and releases; provide appropriate feedback for tool improvement.
  • Work with internal customers to gather requirements and understand goals.
  • Has the ability to understand complex solutions, provide input, and assist in implementation.
  • Participate in on-call rotation, advanced troubleshooting, and resolution of problem requests for NMS tools. Serve as an escalation point for other team members as required.
  • Provides functional guidance, advice, and/or training to less experienced support employees.
  • Maintain devices in various network management applications.
  • Ensure documentation of supported systems is current and accurate
  • Maintains problem tickets with up to date information.
  • Communicates regularly and effectively in a clear and concise manner.
  • Participate in requirement creation for new enhancements to ensure future deployments are operationally sound.
  • Ability to lead outages to resolution in a timely manner.
  • Provide 24X7 support via on-call rotation.
  • QUALIFICATIONS

    Requires BS/BA in related discipline (ie, Electrical Engineering, Computer Information Systems, Management Information Systems) and 5-8 years of experience in related field (ie, networking) OR MS/MA and 3-5 years of experience in related field. Will consider additional industry experience in lieu of degree.

  • 5 years UNIX system administration experience.
  • 5 years supporting distributed server environments.
  • Demonstrated knowledge of network management protocols.
  • Ability to work in a dynamic environment that often requires multi-tasking.
  • Experience in support and/or development of web-based content solutions.
  • Able to work with minimal direction in a collaborative team environment.
  • Excellent verbal and written communication skills.
  • Strong knowledge of TCP/IP and SNMP.
  • Experience with databases including SQL, Oracle, or MySQL.
  • Experience managing large scale implementations.
  • Ability to create scripts to improve efficiency and for monitoring purposes. (ie. Bash, Perl, etc)
  • Ability to lead a project in a Matrix organization through to completion.
  • Preferred

  • Network engineering or operations experience.
  • Experience with EMS environments
  • Experience in a carrier-class ISP environment.
  • 5 years Network management systems support experience with Netcool, TNPM, and Proviso a plus.
  • Start date
    n.a
    From
    NextGen Global Resources
    Published at
    19.11.2015
    Project ID:
    1022393
    Contract type
    Freelance
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