Description
IT key Support Engineer for Montreal, Canada (m/f) with Languages English and FrenchWesthouse is a leading recruitment company that operates globally in the field of personnel selection, placement and project management.
For our client we are currently looking for a IT key Support Engineer for Montreal, Canada (m/f)
General information
Reference: 82895
Location: Montreal
Start: 23.11.2015 (immediately)
Volume: Full time
Duration: 3 months + extension option
Languages: English and French
Your Skills
- The ideal candidate must hold a bachelor's degree in computer science/computer engineering or an equivalent combination of education, technical certifications/training, or work experience.
- Five years of business experience as a service engineer or IT specialist (preferably in the field of Public Key Infrastructures and Public Key Directory systems, CSCA certificates, master lists)
- Experience in administering the following systems and applications:
- Red Hat Enterprise Linux (RHEL)
- Microsoft Windows Server and workstations
- VMware vSphere Cluster
- Hardware Security Modules (Utimaco)
- IP-based network infrastructures with VPNs, Firewalls and load balancers (NetApp, Stonesoft, Checkpoint, Genua, F5)
- Lightweight Directory Access Protocol (LDAP; Oracle Directory Server)
- System monitoring and auditing
- Excellent verbal and written communication skills in English and French (German would be nice to have)
- Ability and desire to provide excellent customer service as key account supporter for a global organization
- Ability and desire to provide live support to globally distributed customers (by phone, email and ticket system)
- Familiarity with the ITIL framework regarding the support organization
- Ability, experience and self-motivation to work independently as well as in a global team environment.
- Work in regular office hours, but flexibility in case of emergency incl. weekends
- Required certifications:
- ITILv3 Foundation or newer/higher
- Linux LPIC-2 or higher
- Further certifications related to the system and applications listed above desirable
- Maintain good documentation on production applications, which includes configurations, backup, change history information
- Proven interpersonal, analytical, presentation and problem solving skills
Your Tasks
- 2nd level support for the site located in Montreal, including:
- Analyzing and solving issues
- Finding and deploying workarounds
- Cooperating with technical support teams of D-Trust and Bundesdruckerei in Berlin/Germany
- 1st level support from 12 to 4pm Montreal local time (6pm - 10pm Berlin local time) for different groups of customers (both located at Montreal as well as world-wide), by phone, email and ticket system, meeting defined response and repair times
- Local operational support at the Montreal site, including:
- Supporting key ceremonies
- Coaching customer's operational staff
- Managing hardware replacements at the Montreal site, including:
- Warranty claiming with local suppliers
- Deploying replacement hardware
- Performing restoration tasks
- Conducting inhouse training courses for customer's staff at the Montreal site (refresher courses, training of new staff)
- Troubleshooting network, server and Workstation related application issues, including operating system issues
- Configuring Servers, workstations and laptop computers
- Racking and stacking of server and network equipment (mainly during the initial rollout)
Interested?
We look forward to receiving your application documents in electronic form.