Description
The responsibilities of a SQL Support Specialist will include, but are not limited to the following:
- operate in the Wintel Team during core Business hours 9am - 6pm GMT monitoring/supporting the SQL environments for a number of commercial customers
- Responsible smooth running of the Application
- Continually monitoring of the application/DB Instances on a daily basis
- Perform Daily/Weekly/Bi-Annual maintenance tasks on SQL Installations/DB Instances were needed, including but not limited to set-up of a scheduled maintenance plan including but not limited to shipping of logs - Archive & Transactional, restore and back-up capabilities as per customer requests.
- Solving Problem Tickets for customer issues
- Creating Change Records for any application upgrades or Hot fixes
- Applying/Installing new versions/DB Instances and Patching of SQL server
- Troubleshoot Software and Connection problems
- Open software calls where required with Application Vendor
- Responsible for installing any additional server SQL Instances.
- Ensuring successful delivery of the Team's SLA's
- Handle and take responsibility for critical situations (Sev1's), communicating and working effectively with account focal points, local support and account service management
- Communicating and working effectively with the customer, local support and account service management
- Responsible for resolving any Open CIRATS Records
- Installation of Microsoft APARS on a Monthly Basis and any SQL related hotfixes that apply (Irish Servers Only)
Requirements
Key attributes of the successful candidates will include:
- Expert Knowledge in SQL Server versions & 2008R2/2012
- Strong phone communication skills
- Proven track record of excellent problem solving abilities in your current role
- Ability to think laterally, be a self motivated individual with strong interpersonal and communication skills
- Ability to follow customer and IBM process and procedures as directed
- Proven ability to work on own initiative
- Proven track record of cross functional teaming and communications
- Be able to demonstrate an ability to absorb new information quickly
- Professionalism and flexibility
- Good analytical & problem solving skills
Excellent working knowledge of Windows server & 2008 R2/2012 & 2012 R2