Description
SQL Developer - Reporting
Global Infrastructure Services is seeking for an experienced Report Developer for its Infrastructure/Service Management reporting support area.
The ideal candidate should not only demonstrate experience in developing reports (for which very good SQL knowledge is a key criteria) but as well know-how in business analysis.
We are open as well for applications from Business Analysts with experience in report development.
MAJOR ACCOUNTABILITIES
* Collect user requirements on reporting and advice on good practices.
* Capture risks and issues related to data sources and business rules as encountered during requirement collection and report specification.
* Consolidate reporting requirements to meaningful reports/dashboards.
* Create formal URS/FS documentation (report specification).
* Create test specification.
* Execute report UAT tests.
* Produce training material and user guides.
ROLE REQUIREMENTS
* Fluent in English
* University Degree M.Sc. in Informatics, Electrical Engineering, Computing or similar area
* ITIL V3 Foundation certificate mandatory, ITIL V3 Expert desired
* At least 6+ years' experience in strategic implementation of ITIL Processes and Tools
* At least 6+ years' experience in strategic/operational IT Service Management disciplines
* Several years of major pharmaceutical corporation experience together with a good understanding of processes/methodologies/organization etc. desired.
* Must have/key criteria: very good Knowledge of MS SQL.
* Profound experience in producing technical documentation.
* Profound experience with the BMC ITSM toolset.
* Profound experience with ITSM Reporting.
* Team player in a challenging corporate IT environment.
* Ability to work in an international as well as multicultural environment.
* Very good written and verbal communication skills.
* Flexibility and experience in prioritizing tasks.
* Ability to deal with variable workload.
* Demonstrable leadership skills within a global Matrix organization.
* Strong outcome-driven mindset.
* Excellent communication and change management skills.
* Ability to engage with global, multicultural, multifunctional teams.