CEM Consultant

ZA  ‐ Onsite
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Description

CEM Consultant

Manning Global's Client is the world's largest telecommunication vendor, serving one third of the world's population in 170 countries. Dedicated to innovation and continuously pushing the boundaries of ICT, they are developing networks, solutions and devices to connect systems, businesses, cities, societies and people around the globe. We are currently recruiting for a CEM Consultant to join their business in South Africa.

Position Title: CEM Consultant
Position Type: Contract
Start Date: December 2015
Location: South Africa
Contact: Nikolina Dobranic

Responsibilities:
- Responsible for CEM solutions sales support.
- Customer Experience business consultancy to convince CEM business values and solution advantages to customer.
- Initiate CEM solution to lead or customize and present according to customer requirements, meeting the expectation and KBOs.
- Responsible for service sales operation, order target achievement.
- Customer relationship establishment, maintenance and enhancement.
- Industry and marketing insight, service lead finding and customer requirements leading, with the capability to communicate and convince C-level customers and senior managers.
- Responsible for solution design of CEM services to guarantee the solution strengths.
- Provide consultative and support in the detail design and implementation of CEM solution, not limited to organization, personnel, CEM services, operation process, CEI/KQI/KPI/SLA in CEM solution O&M system in joint cooperation with customers.
- Responsible for CEM project & solution summarizing and global experience sharing.
- Sales and Business Development in Service Quality & Customer Experience Management Business, SOC Operations and Operation Transformation.
- Support Global Business.
- Pursue Mega-deal of CEM/SOC solution/services.

Qualifications:
- Education: Bachelor degree or above, major in telecommunications or computer related.
- Work experience:10+ year sales/business development/marketing experience in the CT & IT industry.
- Good experience in CEM solution and big data analytic.
- Good knowledge in wireless network optimization, Core Network, BSS and OSS is preferred.
- In-depth understanding of eTOM business process, TAM and ITIL IT Service Management.
- Customer orientation with excellent understanding of operators business/technical requirements - be able to create true client value.
- Able to communicate and convince at C-level (CEO/COO/CFO/CTO) of operators.
- Able to build good people relationship network.
- Achievement orientation, energetic, strong influence skills, self-initiative, teamwork spirit, persistency, logical thinking ability, fast learning ability.
- Mature and positive attitudes, able to work well in a fast-paced multi-culture dynamic environment.
- Frequent business travel is mandatory.
- Excellent English skills for listening, speaking and writing.

Please submit your CV quoting reference: MGND - 6506 or call Nikolina.

If you know of anyone within your network who may also be interested in this position, we highly appreciate you forwarding this position to them.

Please note:
1. That we do all we can to respond to your application but if we have not contacted you within 2 business days following your application, it is likely we are not able to consider your application for this position.
2. We cannot consider your application for this position if you are currently working for our client. Your application can only be considered if you have written confirmation you are leaving your current position.

Start date
December 2015
From
Manning Global Ltd
Published at
02.12.2015
Project ID:
1030592
Contract type
Freelance
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