Description
IT Infrastructure Services Coordinator/Infrastructure Service Delivery Manager - IT, French, Pharma
Communication skills (French and English fluent)
Mission Description and Contractor profile
The function is responsible for the service transition and coordination of activities to deliver a fully transitioned Infrastructure service from the project to our onshore and offshore operations suppliers.
The function will ensure that a full support model, knowledge transfer to operations including coordination of OLAs/SLAs are made in order to provide an efficient service to our internal & external customers.
The scope of action will include all our project in infrastructure services including both technical (Server, Virtual Desktop, Storage, Databases, Network, ) as well as business services (Telephony, mailing, collaboration sites, Unified communication, )
The day to day activities include the following:
-Service design definition with the project lead and service owner
-Participate to the definition of the service transition work package in the overall project plan
-Coordination & follow-up of the delivery of specific infrastructure services (CDP)
-Coordination of the support model implementation in ITSM
-Organisation of the communication linked to the transition activities
-Organise the knowledge transfer from the project team to the operations team
-Identify, create and train on needed process and procedure to be able to ensure smooth operations after go live of the new service.
Experience:
Practical experience as a Infrastructure service delivery manager in an international environment
Experience with working with international IT external suppliers
Thorough practical experience of service transition processes
Process management experience
Specific skills:
Detail orientated
Strong analytical skills
Good presentation skills