Infrastructure/Systems Admin

Illinois  ‐ Onsite
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Description

Summary
  • As an Enterprise Incident Manager, you will have the opportunity to work both independently and with a cooperative team on complex projects that may span multiple infrastructure components or applications.
  • You will develop your professional network and leadership skills, assisting in the creation and support of IT Solutions that enable success.
  • Further, you will contribute real value by developing, integrating, and/or supporting in-house and purchased applications or infrastructure solutions in order to solve business problems.
Job Duties/Responsibilities
  • Coordinate infrastructure and application teams to restore normal service operation as quickly as possible.
  • Challenge the team to minimize adverse impact on business operations when restoring service.
  • Monitoring high incidents to proactively prevent Critical incidents from occurring.
  • Provide timely written and verbal status updates to enterprise and senior management for assigned incidents and problem ticket escalations.
  • When applicable, create a problem ticket for a given Critical incident. Lead application/technical incident resolution, including off-shift and weekend support functions.
  • Escalate incidents to senior management as needed.
  • When applicable, coordinate SWAT (escalated problem management) activities
  • Typical Day: Manage any active critical IT incident, check emails, addressing pressing issues. Most of the work will be Remedy ticket resolution. Almost like a project manager will lead others to restore service as quickly as possible, facilitate discussions, engage management, communicate status updates.
SKILLS:

Skills Required:
  • Bachelors Degree in Computer Science or equivalent
  • At least 5 years of Infrastructure Management experience.
  • Strong IT infrastructure knowledge
  • Remedy knowledge
  • Strong verbal and written communication skills, problem solving skills, customer service and interpersonal skills.
  • Ability to lead projects, work across teams, and involve other parts of the organization in the development of solutions with limited supervision.
  • Ability to work independently and manage one's time as well as well as being a collaborative team member.
  • Adaptability & responsiveness to department needs and goals.
  • Good planning and decision-making skills.
  • Good conflict management skills
  • Proven experience of working in a similar, high pressure, multi-platform environment
Start date
n.a
From
Synectics
Published at
08.12.2015
Project ID:
1033760
Contract type
Freelance
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