Order Validation Operations Specialist

California  ‐ Onsite
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Description

Summary:
  • The primary responsibility for this position will be the timely management and fulfillment of client orders within the workflow process of the National Digital Operations department.
  • This position will be responsible for receiving contracts/change requests (CR) from clients, inputting contract/CR data into National Operations tracking systems, and ensuring timeliness and accuracy of fulfillment on all contracts/CR.
  • While processing orders, the Order Validation representative must adhere to business rules, product features, and Specs & Standards
  • The performance of this position will be measured by timeliness and accuracy of fulfillment, timely response to intradepartmental queries, and regular follow up on queries to clients.
  • This position will also be responsible for updating and maintaining tracking reports on an ongoing basis.
Job Details:
  • Receive Contracts and Change Requests from Account Management
  • Validate all applicable data on contracts and/or Change Requests
  • Query contract/CR back to Account Management if information supplied by the client is insufficient for fulfillment
  • Create complete and clear instructions/case comments in Salesforce.com, leaving no guesswork to be made in fulfillment by Order Entry, Ad Production, Quality Assurance, and Billing departments. All applicable fields must be completed by the rep in order to ensure that all departments in the workflow have all information necessary for timely and accurate fulfillment
  • In addition to CMR-supplied Insertion Orders/CR, create supplemental documentation such as spreadsheets, diagrams, and notes to assist Order Entry, Ad Production, Quality Assurance, and Billing departments in the fulfillment of the Order/CR.
  • Create tickets (notes) when necessary
  • Respond to all workflow queries from Ad Production, Quality Assurance and Billing departments within 24 hours or less
  • Ensure that the rep's personal queue is consistently reviewed for aging queries and orders/Change Requests
  • Follow up on queries to Account Management to ensure that orders/CR are not neglected by the client
  • Follow up on the completion of vendor fulfilled products such as video ads, audio ads, etc. within 1 business day to ensure that orders/Change Request are not neglected
  • In conjunction with the Quality Assurance team, document and communicate site issues to clients and any other parties involved in the fulfillment process
  • Understand and enforce business rules, features, and Specs & Standards
  • Direct all customer care inquiries to the Account Managers
SKILLS:

Mandatory Skills:
  • College degree or 2+ years experience
  • Experience running ad campaigns across multiple ad networks and exchanges desired; familiarity with mobile DSPs, DMPs, Ad Exchanges strongly desired
  • Strong analytic aptitude and experience required to keep up with our very analytic team
  • Extremely detail-oriented with strong attention to follow-through, self-starter
  • Strong written and verbal communication skills
  • Thrives in a fast-paced, high pressure environment
  • SalesForce, Excel, PPT, CSS, Verve, Outlook, College degree or 2+ years experience

Desired Skills:
  • Previous experience in campaign manager, client service and/or project manager role
  • Experience delivering fast-paced projects in digital marketing media
  • Mobile Ad experience or online experience in advertising a strong plus
Start date
n.a
From
Synectics
Published at
10.12.2015
Project ID:
1035255
Contract type
Freelance
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