Description
The role of the Lead Consultant is to own the OCH platform and drive the decision making related to Customer MDM functions, integration architecture and business processes. The role is highly-visible and requires interaction with both technical and business stakeholders. The successful candidate will own the OCH platform from a technical perspective as well as to be responsible for its future deployment across the different geographies
Role: Oracle Customer Hub Principal Consultant
Location: Southampton, Hampshire
Roles and Responsibilities:
- Lead Technical Consultant responsible for managing all aspects of Oracle Customer Hub. Understand the current implementation and own ongoing rollout across multiple locations in the landscape
- Ensure that the customer hub is the Master Data Management system and golden source for all customer information
- Apply OCH expertise (mainly Customer Information domain dataset, customer on boarding, origination, customer life cycle management processes) to support highly complex processes interfacing with channel systems, other systems of records and systems of insights at an enterprise level.
- Capable of facilitating direct discussion with a variety of stakeholders including Architects, Tech Leads, Senior Business and IT stakeholders as well as to interact with business stakeholders including Marketing
- Able to conduct workshops and walkthrough with architects and IT stakeholders to discuss architecture options to meet Customer MDM functions on the Data Programme roadmap and define an approach for optimum business processes and transition path.
- Review and provide inputs to the high level design options for the Customer MDM solution
Skills/Competencies: