Description
Maintenance Technician I
Job Summary: This paragraph should briefly describe the job and scope of the role.
- Field support of configuration, troubleshooting, and maintenance of Toll Collection Equipment including but not limited to:
- Lane Controllers
- Minor software application support
- Violation Enforcement System (Controller, Lighting, and Cameras)
- Automatic Vehicle Identification System (RF Transponders)
- Transaction Indicators
- Automatic Vehicle Classification (Loops)
- Local and Wide area network equipment
- Other task assignments as required
Essential Duties and Responsibilities:
This position includes the following duties. Other duties may be assigned to meet business needs.
- Works in extreme weather conditions under general direction with assigned resources to plan, organize, and deliver exceptional field service in a manger that meets or exceeds established service metrics.
- Will monitor system performance both on-site and remotely to ensure performance is maintained and optimized within system specifications.
- Expected to maintain the highest standards of ethical behavior, strong customer advocacy skills and professional integrity at all times.
- Provide responsive field and remote service for all ORT and Non-ORT equipment.
- Works on a rotation on-call schedule to ensure after-hours support is maintained at all times.
- Completes routine preventative maintenance on all equipment as defined within the service level agreement.
- Maintains timely and accurate service records through the HEAT service ticketing system on a daily basis.
- Develops technical and product knowledge through various forma/informal training and on-the-job experience.
- Properly maintains company provided resources such as, service vehicle, computer, equipment and tools.
- 24/7 on-call experience in a mission critical environment desired.
Required Experience:
Qualifications/Requirements: This list should specifically describe the prior job experience, knowledge, skills and abilities that a candidate would need to be successful
- 2-3 years maintenance experience of critical large scale systems
- Maintenance experience with toll collection systems desired
- Experience with Linux
- PC/Server Service
- RF System Service
- Good Mechanical Skills
- Experience with Work Order based maintenance
- 24/7 on-call experience
- Able to pass 3 years history check on Motor Vehicles Records searches
Educational Requirements:
AA degree in Computer Electronics or equivalent related job experience.