Description
Role Summary/Responsibilities:
The purpose of the position is to coordinate hardware replacement activities in IPTV platforms.
As a designated technical resource working with Mediaroom operators and partners, you will be minimally required to have knowledge in typical hardware used across IPTV ecosystems.
Candidates must have exceptional customer service, problem solving, and communication skills, and the ability to work in a team environment.
Must have sufficient technical depth to communicate with development and other internal organizations at a peer level as well as convey technical concepts to non-technical individuals.
Must possess the ability to work with minimal supervision and operate as a self-contained/driver within the operations team.
Hardware configuration, verification and troubleshooting of existing solutions on a customer site or in a lab environment using Ericsson and 3rd party products.
Drive business with the customer by finding new convergence opportunities based on expanding existing solutions as well as creating new ones.
Assist solution architects in customer requirement gathering and analysis.
Lead the investigation and isolation of unique and challenging problems, collaborate with product development teams and other support groups to devise a plan for resolution that meets the customer's needs.
Maintain high levels of customer satisfaction, both external and internal customers.
Delivery of support within predefined service level agreement.
Define methods and process to lead both customers and internal resources through technical issue deconstruction and analysis.
Report bugs to product groups.
Advise on potential improvements.
Qualifications:
English fluency both verbal and writing is essential.
Technical experience working with HP Servers:
oKnowledge of server types and storage solutions
oDiagnose of hardware problems
oHardware monitoring tools (HP-SMH, EVA-MGMT, iLO)
oFirmware upgrade
Penta Consulting is a global staffing solutions business providing innovative and flexible recruitment strategies for clients and the very best permanent, interim and contract career opportunities for candidates across IT & Telecoms. Ranked 8 in the 2013 Sunday Times Top 100 Companies to Work For awards, Penta holds a Queen's Award for Enterprise among other high profile business and quality awards. Penta Consulting is acting as an Employment Business in relation to this vacancy.