Description
Essential Skills Required
Dynamic and enthusiastic with the ability to communicate at all levels
Adaptable to challenging situations, having a pragmatic and strategic way of thinking to resolve business issues.
Stakeholder management including executive-level stakeholders
3+ years of Support Management Experience
Ability to lead, manage and motivate a team
Ability to drive continuous improvement.
ITIL at foundation level or above
Understanding in applications and infrastructure design
18months +' Service Introduction Management preferred
Job Description
The Service Introduction Manager is accountable for the successful design, introduction and transition of new or changing IT services, ensuring they are supportable by Service Operations teams.
The experience and background should include:
Leading a portfolio of projects and managing the allocation of service resources in a complex IT delivery environment.
Leading service improvement activities both at team and specific service levels
Experience of defining processes based on ITIL frameworks and demonstrating a strong understanding of full Service introduction delivery life cycle.
Developing and owning Service Acceptance Criteria and necessary documentation.
Defining ongoing impact and project impact on base.
Leading negotiations of SLAs and defining the underpinning Service Support processes.
Managing Service Readiness through to the final decision for project go-lives
Management of Service Risks.