Description
Service Desk Analyst with Law/Legal experience (ideally) is required for a contract with an international law firm in central London. Specific Legal system experience is required BUT experience of similar systems could come from other sectors, ie. Insurance or Accountancy.
As an experienced Service Desk Analyst you will be working in a team to provide 1st and 2nd line IT support to the business for a standard daytime shift, (not for unsociable hours). Where required the role will also include desk side support and hands-on tasks, such as installing, configuring and upgrading software, installing hardware, PC deployment and setting up Blackberry devices.
Experience of working as a Service Desk Analyst in an ITIL environment is essential: The ITIL Foundation Certificate would be advantageous.
Technical Requirements
- Windows 7 -.MCDST certification or equivalent experience
- MS Office 2010 -.MOS certification or equivalent experience
- Active Directory
- MS Exchange
- IP Phone administration
- Citrix
- Blackberry Enterprise Server
- Audio-Visual support eg setup and take down of presentations, setup of video conferencing
- Basic networking skills eg TCP/IP, patching etc
Legal System Requirements - *experience of similar could come from other sectors, ie. Insurance
- Document Management Systems
- Practice Management Systems
- Contact Relationship Management system
- Digital Dictation
- Time Recording Software
A full role profile for the role of Service Desk Analyst - Law/Legal can be provided upon receipt of your CV.subject to suitability*.