CEM Specialist

Dublin  ‐ Onsite
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Description

CEM Specialist

Our client, a global leading telecommunication company are recruiting for a CEM Specialist to join their business in Ireland.

Position Title: CEM Specialist
Position Type: Contract
Start Date: November 2015
Duration: 6 months rolling
Location: Central Dublin area
Contact: Tihana Tonkovic

Responsibilities:
- Responsible for CEO/CMO/CTIO/Customer Experience Executives engagement, explore leads and opportunities for CEM solution sales
- Using customer experience consulting methodologies, eg: subjective survey, customer journey mapping, KBO-KBI-KPI metrics modelling, use case design review operator's customer experience management maturity and analyze gaps
- Prepare and update consulting delivery documentation
- Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details and distinguish user requests underlying true needs
- Prepare and update design documentation
- Experience in operator's environment or professional customer experience consulting firms
- With experience in operator Marketing and Customer Care or CE analytics is in priority
- Strong ability of development/innovation of new services/use cases

Qualifications:
- Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts
- Able to work independently with minimum supervision and is resourceful
- Ability to conduct cost/benefit analysis, modelling techniques and methods
- Reliability and strong organizational skills are a must
- Ability to prioritize multiple tasks to completion
- Exhibiting initiative in achieving company goals and objectives
- MBA experiences will be in priority
- Background in IT system integration

Please submit your CV quoting reference: MGTT/CEM-6463 or call Tihana

If you know of anyone within your network who may also be interested in this position, we highly appreciate you forwarding this position to them.

Please note:
1. That we do all we can to respond to your application but if we have not contacted you within 2 business days following your application, it is likely we are not able to consider your application for this position.
2. We cannot consider your application for this position if you are currently working for our client. Your application can only be considered if you have written confirmation you are leaving your current position.

Start date
November 2015
Duration
6 months rolling
From
Manning Global Ltd
Published at
18.01.2016
Project ID:
1052661
Contract type
Freelance
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