Description
We are urgently recruiting for a Project Coordinator to join our client located in Luxembourg. The contract will initially be until end February 2016, but there is a strong possibility it could be extended until end of the year 2016!
The incumbent of the position of Project Coordinator is responsible for the execution of the following tasks:
- Change Management - Qualification, assignment, communication, coordination and follow-up of requests (tickets) & RfCs
- Support Project Managers into the follow up of the tasks.
- Track and Report the progress about requests fulfilment in order to comply service level agreements (SLA);
- Escalate issues related to the customer requests by following defined escalation process.
- Prepare reporting, organise the meeting and communicate agenda and meeting minutes to respective audience.
- Participate of the writing, review and handover of the Standard Operation Procedure and Work Instructions.
- Able to lead and coordinate small projects
Languages:
English - Proficient: writing & verbal
French - Intermediary: writing & verbal
Social & Organizational Skills
- Demonstrated teamwork spirit to ensure the continuity of the service;
- Solution driven attitude and customer service orientated;
- Ability to work in a sometimes stressful environment and adhere to procedures;
- Ability to prioritize activities to ensure adequate system operations;
- Flexibility and adaptability to respond promptly to requirements;
- Good communication skills and common sense;
- Good understanding and analysis of described situations;
- Ability to contribute to the Continuous Service Improvement Program (CSIP).
Qualifications
- Knowledge of the European Institutions or the Public Sector
- ITIL v3 - Foundation Certification is mandatory
Technical Skills and Experience
- Windows XP desired - Windows 76 mandatory - MS Office desired - Open Office optional
- Exposure to IT project management, in application architecture for information systems and in computer services operations.
- A basic knowledge of modern information system technical architecture (multi-tiers applications, IT infrastructure, etc);
- A general understanding of some of following middle ware products: Oracle, WebLogic, ColdFusion, Documentum, Business Object, LAMP/T stack running under SOLARIS, Linux or WINDOWS;
- A good experience in Operational environment or Data centre.
If this role sounds of any interest to you please send us your most recent CV, showing the relevant skills and the required experience!