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Senior Engineer, Onsite Support Services (OSS).

SE  ‐ Onsite
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Keywords

Promotion Support Coordination Procurement Security Deployment Communication mobile Process Manager Manager

Description

Purpose of the job

(Senior) Expert in an IT OSS team. OSS provides local and agreed remote site support for all local IT services. Support includes handling of user incidents and requests, management of different infrastructure and application components together with the service owner, service centers and the operation teams. The job holder independently manages and develops certain assigned responsibilities by seeking contribution from colleagues. For example, problem management process manager, knowledge management process manager, license management process manager, purchase process manager, or disposal process manager. In addition, he/she may occasionally participate to development projects when agreed beforehand with the superior.

Key areas of responsibilities

  • Conduct support operations on day-to-day basis
  • In cooperation with Infrastructure operations and engineering teams, perform actions to maintain Service Level Objectives as well as security and compliancy tasks
  • In cooperation with Service Owners, conduct service management operations for local and Legacy services
  • Strive for continuous improvement to improve service and support operations
  • Where agreed, participate to IT Compliance development for own area (Senior Engineer)
  • Where agreed, participate to Infra development within own area of expertize (Senior Engineer)
  • Where agreed, manage business integration with active communication, promotion and deployment of standard IT services, coordination of local key users and handling of possible local escalation cases on own responsibility area. (Senior Engineer)
  • Participation in the Duty Ring at sites/consolidated sites within two hours from home base, where applicable

    • The OSS Team is responsible for doing the following tasks:

    • Incident resolution when local presence is required
    • Hardware procurement and stock management
    • IMAC for standard IT devices
    • Recycle & Disposals
    • Asset Inventory Management
    • Spare Management and Loan Devices
    • Local Applications Support
    • Duty Ring support
    • VIP/Flex Support
    • Hands and feet support for network equipment, Servers and security devices
    • Mobile phone support
    • Participation in Projects and Change Management
    • Printer support

    The candidate should be excellent in speaking Swedish(Local language)

    Start date
    n.a
    From
    Arrows Group
    Published at
    20.01.2016
    Project ID:
    1054547
    Contract type
    Freelance
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