Description
Claims Manager - Commission And Payments Queries
3 Month Initial Contract
Paddington, City of London
Start Asap
£325.00 - £350.00 per day
Reporting to the Senior Claims Manager, the role is responsible for calculating and reporting channel partner commission payments and resolving channel partner payment queries. You will support and resolve indirect channel partner commission queries. Working with large and complex datasets and systems, investigating where commissions have been paid incorrectly to resolve ongoing commission inquiries.
Day to day activities:
- Data analysis: Analyse a number of complex data sources to build a clear picture of the commission payments being queried and what is outstanding.
- Commercial understanding - Understand the commercial terms of the indirect channel partner contracts and the delivery of those terms
- Own working and documentation of individual claims for indirect channel partners. Ensuring claims are resolved accurately and within SLA's.
- Drive a true business partnering culture through developing and maintaining strong relationships with key stakeholders within the business' and with the external outsourcing support team ensuring continual improvement.
- Compliance - maintain compliance with all relevant regulations by ensuring the documented controls are in place, evidential material is retained & that remedial action is taken or new controls are put in place whenever required
Role Challenges:
- To be comfortable with obtaining, interrogating and analysing large datasets
- To understand commission processes, issues and commercials
- To be able to understand complex processes involving multiple IT systems & interfaces with cross-functional responsibilities
Required Skills:
- Strong Data skills
- SQL
- Strong reporting and analytical skills.
- Excellent verbal and written communication skills
- Experience of high transactional environment
- Experience of Business Partnering
- Proficient user of Microsoft Office
If you feel you have the required skills and experience then please apply with a most recent copy of your CV. If you are successful in the first round of screening then either myself or a member of my team will be in contact to discuss in further detail.