Complex Billing Specialist

Wisconsin  ‐ Onsite
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Description

Job Summary:
  • Responsible for the accurate and timely invoicing of sales, Operations and Maintenance services, and the station construction activity.
  • This will include maintaining customer information and pricing structure based on interpretation of contract parameters for customers to ensure timely and accurate preparation of monthly customer invoices.
  • Assists with the entry of monthly utility invoice costs into the billing system.
  • Review and understand the tax rates by jurisdiction associated with different revenue streams to ensure compliance with the tax codes.
  • Participate in the development and implementation of processes and procedures to accommodate the rollout of new pricing structures or services and engage in continuous improvement of existing invoicing processes.
  • Also responsible for performing various internal controls, as assigned, to ensure compliance with Sarbanes Oxley (SOX) guidelines.
  • Work in partnership with operations, commercial operations and management to ensure responsive and effective customer service.
  • Typically resolves straightforward problems or problems that have routine solutions; limited independent discretion; Operates under direct supervision.
Responsibilities:
  • Complex Invoicing & Cash Application.
  • Responsible and accountable for the timeliness and accuracy of invoices which will include being responsible for customer setup and price entry based on interpretation of contract parameters for customers to ensure timely and accurate preparation of monthly invoices.
  • Perform the data entry of utility Invoices and monthly prices into billing system.
  • Responsible and accountable for working with the Treasury department to ensure cash is applied timely and accurately for credit card, fleet card and invoiced sales. Assist with monthly account reconciliations.
  • Process Efficiency.
  • Gain a thorough understanding of locations and customer agreements to assist in the application of the Operational Excellence initiative to standardize and streamline Invoicing processes while adding value for the customer.
  • Knowledge of contracts and pricing.
  • Obtain a working knowledge of customer pricing structures, customer contracts, and taxing jurisdictions to ensure a solid understanding of the terms and conditions that our stations operate within.
  • Responsible for analysing complex contracts to ensuring compliance with state, local and federal rules and regulations.
  • This includes working with Tax, the Business Performance Manager, and operations personnel to ensure that all customer on-boarding, renewal, termination, & maintenance practices that are established are compliance with those regulations at all times.
  • Customer Expectations: Clearly communicate with customers regarding invoice questions, past due balances, and payment processing over the phone. Ensure invoices are delivered to the customer accurately and efficiently.
SKILLS:

Competencies:
  • Analytical Agility - Analyzes ambiguous and rapidly changing data, people and things; identifies key issues and draws logical conclusions.
  • Build & Sustain Relationships - Uses appropriate interpersonal skills and communication methods to build constructive relationships with customers, business units, service organizations and other stakeholders to meet shared goals and objectives.
  • Contribute to Team Success - Demonstrates cooperation and collaboration while participating in a group or team.
  • Facilitate & Manage - Change Makes effective decisions and achieves desired results in the midst of changes in responsibilities, work processes, timeframes, performance expectations, organizational culture or work environment. Actively supports and promotes corporate and/or business unit changes.
  • Results Driven - Focuses on a goal and harnesses own and others' energy to drive toward goal alignment; meets or exceeds expectations.
Experience:
  • 1+ years Customer Service experience with both internal and external customers
  • 1+ years' Experience with billing processes and procedures; and/or Accounting functions
  • 1+ years' Experience analysing customer contracts and ensuring compliant application of appropriate state, local and federal requirements
  • 1+ years Demonstrated strong written and oral communication skills
  • 3+ years' Experience using Microsoft Office applications including Excel, Word, and Outlook, and Internet to research and understand various compliance requirements
Education:
  • Associate Degree Preferred; Area of Study: Accounting, Business, Finance or other related discipline
Start date
n.a
From
Synectics
Published at
22.01.2016
Project ID:
1056716
Contract type
Freelance
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