Description
About us:ITech Consult AG is a Swiss IT consultancy firm which was founded in 1997 by IT professionals. Our Pay rolling is referred by 98% of our freelancers as the best Pay rolling system in Switzerland. Do you require more information? Feel free to contact us Our client is looking for an
IT Application Production Specialist (f/m)
Role:
- Challenging role as technical Application Specialist, working as an interface between developers and business support
- Opportunity to specialize around securities applications
- Act as 2nd level support line incident analyst and provide general and technical expertise to investigate, diagnose and apply workarounds and standard solutions
- Decision to escalate to 3rd level support if no workaround/ solution can be provided within the threshold of the SLA
- Responsibility to raise change requests to trigger implementation of workarounds or solutions to incidents
- Verify the result of the initial support by consulting the Knowhow Database (Wiki)
- Process actor in reactive and pro-active problem management facilitated by the problem management
- Responsibility to contribute to knowledge management transfer process
Requirements:
- Graduate degree in computer science or equivalent
- Experience in the role of an application developer is of advantage
- Profound PL1/ IMS / DB2 / Batch, Control-M, JCL / TSO / Host knowhow / Share Point / Confluence Wiki / Tortoise SVN / Word / Excel / Power Point
- Solid IT process management experience as well as experience relating to IT service operation processes
- Very good technical skills in Securities Management domain
- Certifications in ITIL, EPLI or software management are of advantage
- Proven level of personal competences such as communication, sense of urgency, delivery orientation
Languages: Fluent English language skills are mandatory, preference will be given to candidates who are also fluent in German