Global Project Manager

Description

• Accountable for managing large volume of low and high complexity and high risk projects which may span multiple regions and/or functions with concurrent projects.
• The Global Project Manager will assemble the project team responsible for the implementation and provisioning of new projects and changes for a large contact center project.

• Overall accountability of project scope, project budgeting and cost reporting, and ensures completion of projects while meeting quality, schedule and cost objectives using the organizations standard processes.
• Acts as project liaison between IT partners, client organizations and IT leadership.
• Role may also assist in supplier management of existing vendors.
• Responsible for estimating, scheduling, coordinating, assigning resources, ensuring project funding is secured, and assisting and recommending business solutions/alternatives for projects.
• Issues reporting to all levels within the organization.
• Effectively initiating, planning, scheduling, estimating, forecasting, coordinating, controlling, managing and delivering all activities for projects and related release initiatives, including:
  o Developing detailed implementation project plans
  o Identifying detailed design requirements
  o Defining acceptance test procedures
  o Defining a mutually agreeable implementation schedule.
• Some travel may also be necessary. (25%)

• Strong problem solving, negotiating, influencing, facilitation, organization, prioritization, decision making, and conflict resolution skills.
• Prior experience with contact center projects and technologies is highly preferred.
• Ability to gather quantitative data & analyze
• Analytical skills
• Budget Tracking
• Communication Skills - both oral and written
• Create process documentation
• Detail oriented
• Intermediate-Advanced Excel - Must have ability to work with pivot tables & VLookups
• Leadership
• Microsoft Office Suites
• Process oriented
• Project Scheduling
• Requirements identification
• Requirements review
• Self-starter
• Software development life cycle SDLC
• Software development - processes - techniques
• Solve complex business and technical problems
• Teamwork
• Technical Project Management
• Testing with multiple Software development methodology
• Ability to lead cross-functional teams
• Agile practices
• Bachelor Degree
• eCommerce Web Experience
• Experience with development JavaScript
• Ajax
• Spring
• Hibernate
• D3
• Experience with development in Core Java/J2EE, JSP/Servlets. HTML/DHTML
• Experience with development of Web Svcs/APIs/Eclipse/Apache/Tomcat
• Hands on experience in rational databases - Oracle, SQL/PL/SQL, etc
• ITIL Foundation Certification
• Legacy company experience
• Manage multiple high priority tasks within short timelines
• Microsoft Project
• PMP certification
• Scrum Master
• Translate data needs into Big Data solutions