Description
FX eCommerce Client Services - Investment Banking - Contract - London
A large and reputable global Investment Bank is currently seeking a FX eCommerce Client Services Analyst to join their Financial Market eCommerce team. The team is responsible for providing client services support on the eCommerce platform at the bank.
Key Responsibilities:
* Handle front line support for all FM eCommerce activities in Europe
* Liaise with technical teams when required for issue escalation
* Provide pre & post sales assistance to clients
* Provide pricing, risk and execution support to Trading and Sales
* Client on-boarding (ECN and single-dealer GUI)
* Handle processes for static management of pricing, risk, client, credit, limits, permissions
* Handle a wide spectrum of client problems
* Execute internal client training programme for eCommerce products
* Capture client feedback
Key Skills Required:
- FX eCommerce knowledge
- Client Support experience
- Troubleshooting skills
- FIX API Technology
- Understanding of Desktop Technology
- Excellent Communication Skills
- Problem/Change Management
- Understanding risk management
- Complex pricing, price discovery and execution
- Client training and feedback handling
The successful candidate will have previous experience of working in a large structured banking environment with prior knowledge of FX within an eCommerce domain.
FX eCommerce Client Services - Investment Banking - Contract - London
McGregor Boyall is an equal opportunity employer and do not discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability.