Description
Implementation Specialist
Scope of the Mission
The Customer Implementation Service Testing Team tests customer products and services with financial institutions enabling production electronic payments globally.
CIS ensures financial institutions are systemically synchronized with the client's financial messaging.
The role ensures accurate and precise vetting of customer network interface and systems to process financial payments.
Provides the ability for customers to test new customer product Release Code.
Accommodates testing whenever financial institutions make changes on their systems.
Responsibilities
Act as central point of contact for customers and/or customer representatives throughout processing implementation project end-to-end execution.
Provide testing support to customers for all products and services.
Act as processing implementation specialist to customers processing support staff. Provide guidance to execute all necessary processing implementation activities.
Handle multiple key customer processing implementation projects in parallel, including key implementations (key customers, key markets, key services/products.
Define, create, maintain and document standard and non-standard key customer processing implementation processes.
Provide training to Customer Implementation Service organization, other company related organizations and the customers.
Profile
Bachelors degree in Information Technology, Computer Science, Exact Sciences, Business or equivalent work experience.
Experience in Information Technology system knowledge, with strong understanding of network technology, applications, and project management.
Strong payment transaction processing and industry business principles knowledge.
Strong knowledge of Connectivity, Networks and Wireless
Ability to interact well with the customer and management.
Strong verbal and written communication skills with ability to leverage these skills in a teaching environment.
Ability to drive change in a technical work environment.
Ability to multi-task covering multiple projects.
Good to have: Knowledge of TCP IP
You enjoy learning new technologies.
You are driven by direct human contact and like working with customers towards a common goal.
You have some experience, or ambition to work in a consultative role.
Languages
Fluent English.
French or other languages is a plus.