Salesforce - Functional Consultant

FR  ‐ Onsite
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Description

Main Accountabilities/Measured On:
Customer satisfaction of the configured solution delivered to the business
Delivery of all the configuration documentation linked to country/BU rollout
Following the Rollout Approach defined within the Program
Collaboration within the Program Team, especially with Product Team, OCM and SDM

Stakeholders:
Country business experts
Country local IM experts
SWAT Lead (Project Manager)
SMEs of Program Product Team
Technical Experts from Program SDM Team
SWAT Experts from other programs
Service Desk Lead

Main Tasks & Responsibilities:

Rollout tasks
Promote the solution and positively show its benefits
Understand the local business needs in term of configuration.
Challenge the needs if they cannot be implemented easily by proposing alternatives
Liaise with the Product Team if some needs would require an evolution of the product.
Configure the solution according to the needs of the country/Business Unit that were agreed with them and the Project Manager
Test the configuration to ensure it answers the needs
Facilitate the translation of the solution in case of a new language to be implemented
Support the Data Migration from Legacy system with expertise about the solution data model, business rules and loading tools
Support the OCM Team with expertise on the solution configuration
Set up and maintain the Training Environment needed for the initial training before rollout, according to the needs agreed with the business
Support the testers with expertise on the solution during Business Acceptance Testing phase
Support the Cut Over team with expertise on the solution
Actively participate to the Early Life support
Share best practices learnt from previous rollout

Program tasks
Apply the rollout approach and participate to the documentation of it
Suggest improvements to the rollout approach to promote efficiency in line with cost and delay control
Participate to Sprint demo and planning to keep updated with the latest evolution of the solution
Help the core Program team understand the country/Business Unit configuration

Management Responsibilities & Decision Power
Decide on configuration options
Advise the SWAT Lead (Project Manager) on configuration and rollout options to find the best suitable solution
Escalade issues proactively

Personal Attributes:
§ Strong team player
Problem analysis and resolution oriented mind
Rigorous approach
Ability to manage a number of activities concurrently and to drive them to completion.
Ability to evaluate information, identify key issues and formulate conclusions based on sound, practical judgment, experience and common sense
Ability to develop good and sustainable relationships with stakeholders
Ability to run internal workshops to small audiences
Strong autonomy and capacity of organization
Good time management skills
Capacity to understand and speak in business terms

Professional & Leadership Experience:
Minimum 3 years of experience in the IT domain (consulting, development, functional design )
Proven experience in the configuration of Salesforce, with deep understanding of the Salesforce administration: sharing and security, user management, data administration, email administration, single sign on, outlook connector
Data migration preparation and execution experience
A Salesforce Administrator or Sales Cloud consultant certification is an advantage
Basic project management skills
A good knowledge of the Sales Domain is an advantage
Experience in working within a Global company is an advantage

Education & Training
University degree preferably in a business or technical subject or any comparable education
Good knowledge of software development methodologies using Agile, Scrum and Waterfall

Minimum Requirements:
Willingness and ability to travel within Europe and beyond
Good to excellent command of English.
Any additional language is an advantage especially French

Spring Technology is acting as an Employment Business in relation to this vacancy.

Spring Technology is an Equal Opportunities employer; we welcome applicants from all backgrounds.

Start date
ASAP
Duration
10 months
From
Spring Technology
Published at
22.02.2016
Project ID:
1075651
Contract type
Freelance
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