Description
The Microsoft Dynamics CRM support candidate will monitor the production systems and identify and solve any incidents within the agreed time spans. When necessary, you will escalate issues to the vendor or reroute them to one of the delivery teams. Your work will furthermore consist of formulating requests for changes, Production Acceptance testing and writing and updating procedural documentation. You will participate in new projects (Installing/deploy new software, advising about the new infrastructure, creating MQ-connection, co-writing installation guide, configuration and support documentation, production acceptation test of new software).
Personal qualities:
To be able to be good at your job we are looking for someone with:
* Good analytical skills;
* Good communicative skills;
* Proactive attitude towards tackling issues;
* Thinking and sticking to structures, however allowing flexibility to adopt pragmatic solutions;
* Focus on results;
* Quality driven, a real team player and eager to improve his/her skills;
* Able to perform in a stressful environment;
* Flexible behaviour;
* Good English writing and speaking skills.
Systems experience (must haves):
* Experience with Microsoft Dynamics CRM;
* Experience with Internet Information Services;
* Experience with Database systems, Microsoft SQL Server and Microsoft SQL Server
Reporting Services;
* Experience with SQL Scripting;
* Experience with/knowledge of Windows Server;
* Experience with/knowledge of Active Directory;
* Experience with WebSphere MQ.
Systems experience (nice to haves):
* Previous experience includes financial sector;
* Experience with TCP/IP, Firewalls, Communication/Networking;
* Experience with PowerShell Scripting;
* Experience with Unix Shell Scripting;
* Experience with automatic deployments, XLDeploy (preferable);
* Experience with performance tuning and load and stress testing;
* Experience with Monitoring solution, Splunk (preferable).