Description
This is a great contract opportunity for someone experience in collaboration solutions such as UC, UCC, WebEx and Business Video: video conferencing, Telepresence.
Key Responsibilities and Activities:
As the Trusted Advisor, develop and maintain long-term relationships with stakeholders in target portfolio. Establish and play a fundamental part in integrating the adoption of Cisco technology into customers business processes through a comprehensive understanding of the customers' industry business challenges and objectives and mapping of Cisco Services to address their needs. Partner with the customer to establish a transformational Business Roadmap/Blueprint to ensure achievement of program goals and Effectively network an account from the C-Level down to achieve successful execution of the Blueprint. Ensure that all customers derive maximum value from their investment in Cisco Collab specific purchases. Identify risks to the customer achieving their stated business goals and developing a risk mitigation plan. Deliver successful customers to the contract renewal cycle and Identify expansion opportunities; collaborate with sales teams for growth attainment. Serve as a customer advocate in driving industry best practices and contribute thought leadership and best practice around business transformation.Sales coverage Area:
Focusing primarily on the European market starting with UKI with high likelihood to extend to other EMEAR countries.
Essential Experience/skills
Postgraduate required, MBA would be an advantage. 8+ years of relevant industry experience, senior management experience within a technical organization preferred. ITIL certification beyond ITIL Foundation, ITIL Expert certification preferred. Executive level communication, consultative and presentation skills are essential. Senior level relationship management: Establish and maintain long term C-level Relationships; Credible C-level Advisor/Coach. Technology acumen: Knowledge of Cisco technology solutions especially within the Collaboration suite. Customer focus and Service Management: Focus on Customer Success. Proven track record of applying service management skills in customer engagements. Strategic thinking: Strong business acumen; Think Strategically and Innovate. Execution: Escalation Management; Experienced and mature decision-maker; Account portfolio planning and prioritization. Essential skills: Possess excellent verbal and written communication skills; Excellent interpersonal skills and the confidence to be an honest advocate, willing to push back when needed. Essential skills: Consulting skills. Ability to understand customer needs and help integrating Cisco Collab solutions into customer business processes. Preferred skills: Extensive relevant work experience in a management consulting firm preferred. Proven effectiveness at leading and facilitating executive workshops with Proven experience in managing large, complex project implementations; Knowledge of Cisco's business model preferred, but not required.This is a great opportunity for a Collaboration Consultant or Solution architect with UC experience to make a difference and be part of a great team.
AAP3 is acting as an Employment Business in relation to this vacancy.
