Description
1.Main Tasks & Responsibilities:
*Planning the organizational change approach and activities for the Middle Office program rollout(s):
oOrganization and job role changes
oProcess changes
oCommunication
oTraining
oAdoption
*Preparing & managing OCM workshops for the country rollout
*Supporting the local representatives to define their communication and training plan
*Delivering training (mostly train the trainer approach)
*Working with the business representatives during early life support to facilitate adoption
*Following KPIs and discussing with the OCM lead the strategy to define for continuous adoption
*Maintaining and creating the training documentation
*Developing and enhancing educational programs and course material
*Writing and communicating new release notes
*Maintaining the training environment
*Participating to continuous improvement of the OCM approach & tools
2.Main Stakeholders:
*Program director(s), Roll out manager and team members
*Business Partners & their Business Customers (BPOs, SMEs, Key User(s), ...)
*Organizational Change Management Lead(s)
*IM OCM Manager
*Global/Local Solution Delivery Team members
3.Personal Attributes:
*Ability to build pro-active, co-operative working relationships with customers, peers and key stakeholders based on respect and team work
*Ability to evaluate information, identify key issues and formulate proposed actions based on sound, practical judgment, experience and common sense
*Ability to listen to people needs and concerns as well as to persuade them
*Experience with and sensitivity for different cultures
*Strong communicator able to express complex ideas in simple language and adapt to the audience (from senior management to end user)
*Capability to handle multiple tasks, think and plan ahead and build in contingencies.
*Ability to work independently, as well as in team with people from various backgrounds and countries
*Time management skills
4.Professional & Leadership Experience:
*Minimum experience in IT projects and understanding of delivery, roll out and change management concepts in this context. Proven experience in implementation of ERP is a plus.
*Ideally 2 years of experience in the staffing industry with a proven strong understanding of the staffing industry and its challenges.
*Global knowledge on Finance process (AR/AP/GL)
*Minimum experience in participating in OCM related tasks like communication and training
*Experience in working within a Global company
*Used to working in a project mode and deliver tasks within timelines
5.Education & Training
*University degree preferably in a business or technical subject or any comparable education
6.Minimum Requirements:
*Willingness and ability to travel within the Region and internationally
*Good to excellent command of English.
*Any additional language is an advantage especially French, Spanish or Japanese
Spring Technology is acting as an Employment Business in relation to this vacancy.
Spring Technology is an Equal Opportunities employer; we welcome applicants from all backgrounds.