Description
Our client, a business with strong growth, are looking for someone who wants to work as an IT consultant and have the right attitude, business understanding, flexibility and technical expertise.
Resource should be familiar with ITIL Framework and should have L2/L3 support in Application Service Delivery.
Responsibilities include managing Availability, Capacity, Service Catalogue, Continuity across IT Applications and should have experience across:
- Prepare governance report
- Review RAID log and recommend action for red/amber risks
- Review previous governance minutes and take action
- Attend Governance meeting
- Review S.I capacity and update existing apply capacity
- Monitor business requirement, seasonal/permanent demand, monitor PBA (pattern of business activities), analysis of current and future requirements
- Prepare Plans for Availability, Capacity and Continuity for the managed Application - existing application
- Help incident and problem mgmt. for Availability, Capacity and Continuity related issues
- Go through all changes weekly basis and verify impact of approved changes
- Monthly reports - 5 manual reports
- Reviewing and signing off the Draft Service Availability, Capacity and Continuity Roadmap prepared by Client
- Application level tuning and alerting for Availability, Capacity and Continuity
- Exception reporting and review
- Involve in all phases or service management
- Performing remediation plan, solution and actions where appropriate
- Link in with other vendors (Infrastructure service provider) for various Availability, Capacity and Continuity related issues
ITSM Responsibilities:
- Check Business and Technical Requirement periodically
- Reviewing & sign-off of the ITSCM procedures
- Interacting with the SI process re: ITSCM
- Updating the respective ITSCM Plans regarding SI
- Review the scope and prepare ITSCM plans for Managed Services Applications - Existing Application
- Review the ITSCM plan w.r.t. against agreed SLA timelines
- Evidence & Own SCPs for relevant applications, networks and infrastructure components
- Complete annual reviews of existing SCPs and propose improvements
- Input into annual ITSCM planning process
- Propose ITSCM improvements for vendor owned SCPs
- Application level tuning to help in ITSCM (plan and implement)
- Execute agreed SCP tests (as per ITSCM plan) and issue formal reports for sign-off
- Implement any agreed improvements to SCPs identified by testing
- Assisting with invocation process as required by Incident Management
- Execute signed-off SCPs as agreed with the crisis management team
- Engage with Major Incident Management Process as required and feed into Problem Management
- Update the respective ITSCM Plans in case of Gaps identified during various tests/meetings
- Liaise with vendors for ITSCM plan for vendor supported applications being managed by us
R2 International Ltd is acting in its capacity as an Employment Business in relation to this vacancy.