Software Implementation Specialist

Description

E. Viddal & Associates, dba Libercus, is seeking a full-time software implementation specialist to join its Professional Services department.

Libercus is an innovative cloud-based, browser-based content management system that allows media companies to publish on multiple platforms. The company is based out of Tampa, but the position can be fulfilled remotely in the continental United States.

We are looking for someone with a strong technical foundation blended with implementation/training/customer service abilities.

Responsibilities:
Showing proficiency in the Libercus content management system for print, web and other channels from the both the user and the system administrator sides, the implementation specialist will provide customer-appropriate services, solutions and training for new and ongoing Libercus users.

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Work closely with customers, the Libercus team and third-party resources in successfully setting up and and implementing contracted Libercus services.

Thoroughly understand the customer’s needs to provide the most appropriate initial and future solutions.

Respond to customer needs in a timely fashion and deliver work on time.

Communicate effectively with customers, the Libercus team and third-party resources through the designated channels for each.

Travel on-site to customers for the implementation process and user training.

Travel to company meetings/workshops quarterly or as needed.

Required Skills:

Proficient understanding of web markup, including HTML5, CSS3, XML

Proficient understanding of client-side scripting and JavaScript frameworks, including jQuery

Good understanding of asynchronous request handling, partial page updates and AJAX

Basic knowledge of image authoring tools, to be able to crop, resize or perform small adjustments on an image

Ability to solve problems, think analytically and pay attention to detail

Aptitude and experience in keeping up with emerging technologies and evolving product features

Aptitude and experience in professional client relations

Excellent written and verbal communication skills

Comfortable leading user training sessions, both online and in person (typically 5 to 15 users)

Ability to work independently — accountable for own actions and acting with both urgency and integrity

Ability to troubleshoot and think creatively as well as technically

Familiarity with InDesign, Quark or similar page layout experience a plus, but not required

Newspaper / Newsroom / Magazine production experience a plus, but not required

Salary:
Negotiable based on skills and experience

Benefits:

Medical, dental and vision insurance (employer pays 100% of premium) after 30-day probationary period.

10 days vacation & 5 days personal time off annually

Company holidays
401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match (takes effect 30 days after start date due to enrollment time)

Company-provided laptop computer

Company-paid cell phone w/data plan

Monthly stipend for home Internet access

Portfolio:
Please include links to your work with a brief description of the project and technical skills/languages used.

About the company:
The Libercus software system is an innovative multi-channel publishing solution for the future of news and advertising to thrive in the digital revolution. It is used by more than 30 news organizations across the United States, including The Toledo Blade and Pittsburgh Post-Gazette. Libercus delivers unprecedented flexibility, efficiency and speed by handling all digital and print news channels in a single system, from content creation to publishing. Channels include web, native apps, mobile, social media, video, databases, print, eEdition and other emerging platforms.The company is owned by Block Communications Inc. (BCI), a 112-year-old, privately held diversified media holding company headquartered in Toledo, Ohio.