Description
Job description/Main responsibilities
- Fix CRM application incidents in order to protect the revenue streams for clients affiliates.
- CRM applications are: Clarify, Click Schedule, Capacity Requestor (custom built)
- 60% of the Companies revenue flows through the applications mentioned.
- Develop further automation of the CRM processes to support business needs (as well as CIO internal needs).
- Deliver CRM related support to the following teams: CIO BSS Delivery, CIO Production Support teams, Affiliate IT teams and Affiliate functional teams.
- Provide input to guard code and data quality in the form of pro-active data cleaning and code-review sessions
- Analyze reported application or process incidents.
- Design, develop, test & deliver solutions for reported incidents
- Pre-Analyze incidents that are reported in areas supported by 3th party suppliers
- Instruct and advise CIO application teams, affiliates and architecture on best practices and recommended solutions for the CRM applications.
- Gather requirements from requester/users
- Analyze requirements and provide assessment
- Design, develop, test & deliver a solution
Job demands
- Minimum 2 years working experience with Clarify analysis/development, mainly the Clear Logistics, Clear Support, and Clear Call Center Modules
- Working knowledge of Clarify Server Processes (Rulemanager, Notifier, Tuxedo, etc)
- High level understanding of the European telecommunication industry (different inter-connecting systems - billing/provisioning/etc which support the model)
- Coding/development skills in Clarify, SQL, PL/SQL, Tuxedo, Unix
- Ability to adapt to rapid organizational and systems changes as well as the capability to efficiently work under sometimes strenuous situations
- Good analytical skills
- Language skills: (Fluent in) English is essential.
Remaining Information:
Location: The Netherlands
Start: ASAP
Duration: 6 months, 40 hours per week with renewal option
Recruiter: David Jansen, (see below)
Reaction:
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Who are we?
ItaQ Interim Professional BV is a recruitment & consultancy agency and specialized to interim positions in the ICT sector. The interim professionals from ItaQ have a bachelor degree and working experience of at least 5 years.