Fluent German & English speaking Technical Support Engineer - Microsof

Berkshire  ‐ Onsite
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Description

Fluent German & English speaking Technical Support Engineer: Microsoft Products such as Microsoft Office suites, Windows, SharePoint, Office 365, Skype etc.

My well known worldwide client seeks a dynamic, intelligent and technically astute Fluent German & English speaking Technical Support Engineer with 3-4 years Support, Troubleshooting & Administration level experience of ANY Microsoft Product such as Microsoft Products such as Microsoft Office suites, Windows, Office 365, Skype etc.

MUST SPEAK FLUENT GERMAN

Duties will include:

* Providing 1st & 2nd line technical support & systems administration via telephone and e-mail to customers in both English and German in ANY Microsoft Product such as Microsoft Products such as Microsoft Office suites, Windows, Office 365, Skype etc
* Be the first point of contact to customers calling into the Global Customer Support Centre, checking entitlement, logging, allocating and closing calls appropriately.
* Escalate cases to the appropriate skill level in line in order to ensure timely resolution and to maintain customer satisfaction.
* Research and resolve technical issues using resources and initiative
* Backup and recovery
* Developing solutions including interfaces, services, utilities or customer requests.

The ideal German speaking Microsoft Product Engineer must have strong technical skills in ANY Microsoft Product(MS Office suites, Windows, MAC etc). You must have a proven track record of diagnosing, troubleshooting, break-fixing and supporting MS Products such as Microsoft Products such as Microsoft Office suites, Windows, Office 365, Skype etc. Fluency in German and English is essential.

You must be customer oriented with strong communication skills both written and verbal. Certification on MCITP, MCDST or MCSE is a bonus but not essential.

To be part of this growing organisation you but be fluent in German and English and possess above technical skills.

6 month contract based in Berkshire and is paying a pro-rate salary of GBP 34,000 plus company benefits.
Start date
ASAP
Duration
6 months+
(extension possible)
From
Nationwide People Ltd
Published at
01.03.2016
Project ID:
1081607
Contract type
Freelance
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