Workstation Support Analyst

South Carolina  ‐ Onsite
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Description

Position: Workstation Support Analyst

Location: Florence, SC

Duration: 6 + Months

Job Description:

  • (55%) Monitors/updates dispatch system and works incoming tickets as assigned. Provides troubleshooting, technical supportand development of enduser guidelines. Configures, installs, monitors, and maintains IT users' Workstation software and hardware. Ensures proper backing up of data from user workstations and that tools and equipment are licensed and approved by IS purchasing. Ensures proper configuration and adherence to security configurations and settings.
  • (10%) Tests, troubleshoots, maintains, modifies, validates and documents application packages.
  • (10%) Documents configurations and standards so that colleagues can reference similar issues and improve resolution time. Assists other departments as needed to resolve issues.
  • (20%) May perform administrative task such as reporting, ordering replacement parts, and tracking status/inventory of items.
  • (5%) Keeps apprised of new technologies related to Workstation support procedures.

Behavior Characteristics:

  • Good Team member and Customer Service Skills
Start date
ASAP
Duration
6 months
From
Software Specialists
Published at
02.03.2016
Project ID:
1082705
Contract type
Freelance
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