Description
Company Summary:
Who are we?
Cohesion is a leading technology consulting firm that partners with clients to optimize their technology investments. We provide unparalleled project delivery and implement solutions supporting both traditional and Agile approaches. We proudly bring more than a decade of experience and exceptional client satisfaction to the equation. Our genuine commitment to client success and our flexible approach help us stand apart.
Why Cohesion?
This is not a job, but a career. We take driven candidates and match them with a long lasting career at Cohesion.
General Description:
Our client has a contract need for a consultative and hands on IVR Professional.
Essential Duties and Responsibilities:
Provide hands on and consultative effort on the following:
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Next Gen IVR platform migration strategy and planning
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Design application architecture framework
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Design and code integration of IVR platform with call routing transport
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Develop Platform Business case and Executive deck
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Provide IT executive and business executive briefing on chosen platform and migration strategy
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Determine required technical training from a reporting, testing, development and infrastructure operational standpoint to work on the next gen IVR platform
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Mentor other staff member and evangelize next gen IVR platform across the organization
Application Development:
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Perform Application Development of POC and production code for next gen platform
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Execute unit testing and support system testing
Qualifications:
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10+ years of hands on experience in IVR technology from an architecture and application viewpoint
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Hands on or expert knowledge of IVR integration with call routing transport
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Strong conceptual knowledge of Cisco UCCE solution
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Hands on experience of Avaya MPS 1000, Avaya AAEP (IVR focus) and Cisco CVP/ICM
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Experience working as lead of high volume speech enabled and dtmf IVR platform (inbound and outbound) migration project
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Strong conceptual understanding of Contact Center call routing
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Understanding of IVR interaction with CTI technologies
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Experience with proprietary IVR IDE and VXML/CCXML
Soft skills:
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Strong interpersonal skills
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Individual contributor than can influence consensus for a large cross functional team
- Able to present to team member from diverse experience and corporate level