Description
Engagement Manager-Reading-Initial 3 Month Contract-£550/£600pd
Our Client, a Global Technology company is seeking an Engagement Manager to be based in Reading on an initial 3 month contract.
The Services team helps customers realise their full potential through accelerated adoption and productive use of our technologies. We are a global team of exceptional people who deliver world-class, customer-centric solutions supporting our customers' mission to increase productivity and maximize their return on investment. We operate in an open and respectful environment that fosters integrity and honesty and allows individuals to take on big challenges in support of our mission.
The Principal Engagement Manager (EM) is responsible for both pre-sales and delivery of a portfolio of IT services consulting engagements. They work with customers to scope engagements, create proposals and manage them through the approval process, then once signed the EM is responsible for the successful delivery of engagements via the delivery team including Project Managers, Architects & Consultants. They need to be seasoned business professionals with excellent client management skills, a good understanding of risk in the context of IT consulting services and experience in the end to end scoping and delivery of IT services.
The Engagement Manager role owns the problem statement from the perspective of the customer, and has the responsibility of planning and assembling the consulting delivery team and ensuring the team both structures and executes on the problem solving methodology correctly and to the agreed budget and scope.
Engagement Managers are accountable for the end-to-end management of their portfolio of engagements across the following dimensions:
* Commercial parameters (revenue, delivery margin), modelling and set up of deal commercials including establishing committed scope of work as documented in SOWs and work orders.
* Resourcing, adopting the appropriate mix across local resources, global Centres of Excellence and Delivery team, as well as partners.
* Quality and conditions of satisfaction.
* Risk management
* Opportunity development, alongside the Services Executive (SE), driving towards and contributing to the subsidiary scorecard goals of driving Cloud services sales and consumption; and driving growth within the customer.
* Oversight of engagements within the portfolio, working with Project Managers to ensure on-track performance of the engagement, quality of project deliverables, risk management & mitigation, and reporting on the effectiveness of the engagement against the baseline plan.
* Utilisation - both for own time as billable or otherwise utilisation eligible, as well as that of project resources, including review and approval of engagement resource time.
The successful Engagement Manager's focus areas will include effective leadership skills in a Matrix organization, operational control (operating and budgeted expense), and resource allocation (headcount and staffing plans). He/she will need to lead and motivate others, have a high level of selling and customer/partner service skills and have the ability to think strategically. The successful candidate will have a passion for service delivery and possess excellent communication and presentation skills as well as have the ability to interface effectively with employees and customers of all levels.
Qualifications:
* BS, BA or Master's degree
* 8-10 years of related experience; consulting experience in an engagement management/commercial capacity with an IT services consultancy
* Competency in Analytical Problem Solving, Customer/Partner Relationships, Product & Technology Expertise, Project Management, Strategic Insight
* IT Implementation (eg CMM and CMMI), IT Service delivery and Support (eg ITIL Foundation), Project Management fundamentals (eg PMI or equivalent) and Industry-specific certifications (as and if applicable)
Please Note: Travel will be required to the London Office and/or Clients sites around 3 days per week.