Description
An exciting opportunity has arisen for a skilled Charles River Application Support Analyst to join a global financial services organisation as part of the team responsible for providing support and ensuring operational stability for trading applications.
Rule Duties
- Break-fix triage and resolution of issues impacting Charles River IMS and multiple execution platforms;
- Support and maintain FIX connections;
- Deliver tactical Charles River configuration changes;
- Query the Charles River database for support and ad-hoc reporting/analysis purposes;
- Support timely and successful completion of the overnight batch cycle to ensure readiness for start of trading;
- Participate in idea generation and implementation of continuous improvements to support processes;
- Monitor and ensure adherence to SLAs as agreed with business groups;
- Prepare formal documentation, training materials, and support knowledge articles such as procedures and FAQs;
- Conduct formal and informal training sessions for colleagues to provide consistent levels of support globally;
- Automate routine administrative and support tasks such as data batch loads and end/start of day cycles;
- Coordinate resolution and communication for major incidents;
- Coordinate production and non-production application releases including documentation of formal release plans;
- Estimate, plan, and complete tactical deliverables on-time and on-budget;
- Participate in on-call rotation for out of hours support;
- Engage in support activities on a rota basis, including co-location with Equity or Fixed Income Traders and participating in planned night and weekend release and maintenance activities.
- Follow ITIL approach to incident and problem management.
Essential skills
- Proven experience and domain knowledge in Fixed Income and/or Equity trading technology (buy side preferred);
- Proven ability to coordinate multiple technology teams to manage a crisis to resolution;
- Proven experience in clearly communicating to application users and senior management;
- Demonstrable experience with post-trade affirmation and confirmation systems (eg VCON and CTM);
- Demonstrable experience managing FIX connectivity;
- Experience leading a team responsible for configuring and supporting the Charles River IMS;
- Proven experience with environment management, code deployment, configuration control processes;
- Extensive production support experience and knowledge of what is required to ensure production stability
- Ability to rapidly learn new applications and technologies;
- Experience in documenting procedures and conducting training sessions;
- Proven experience with identifying and mitigating risk from change;
- Ability to analyse complex problems in a structured manner whilst working under pressure;
- Experience working in a global environment;
- Demonstrable ability to liaise with other technology teams for efficient incident resolution;
- Possesses excellent verbal and written communication skills;
- Degree level qualification or equivalent.
- Experience in development/change projects including a disciplined approach to implementation;
- Ability to operate under pressure and deliver to demanding deadlines;
Desirable skills
- Strong knowledge of SQL and relational database concepts (Oracle experience preferred);
- Intermediate to advanced knowledge of Linux system usage and a familiarity of administration matters;
- Experience in disciplined, production quality Perl and/or Python Scripting;
- Experience with report definition with Crystal Reports;
- Familiar with concepts of Oracle database administration;
- Familiar with FX trading domain;
- Working knowledge of networks/Firewalls/Internet connectivity;
- Management of the Autosys scheduling system including defining Autosys jobs;
- Knowledge of the Windows permissioning, administration, and/or Scripting;
- Familiar with data analysis in Excel (VBA Scripting and/or statistical analysis experience a plus);
- Familiar with middle tier technologies (ie WebSphere, MQ, Tomcat);
- Familiar with agile development life cycle;
Allegis Group Limited and Aston Carter Limited operate Employment Businesses and Agencies and are companies within the Allegis Group Inc. group of companies, the fourth largest staffing company in the world, (collectively referred to as the "Allegis Group"). TEKsystems and Aerotek are divisions of Allegis Group Limited. Applicant data will be treated in accordance with the Allegis Group's Privacy Notice. By submitting personal data to any company or division within the Allegis Group, the applicant is providing explicit consent to the use of such data by the Allegis Group and to the transfer of such data to and from the Allegis Group companies within the UK, Europe and outside the European Economic Area in connection with the fulfilment of the applicant's voluntary requests, and the fulfilment of other job opportunities that match the applicant's profile, and confirms that they may be contacted about such job opportunities.