CEM Manager - Manila, Philippines

Description

We are currently recruiting for our client, a prestigious telecommunications company, to support their project in Philippines.

Position Title: CEM Manager

Position Type: Contract

Start Date: April 2016:

Location: Manila, Philippines

Contact: Kresimir Zebic

Responsibilities:

• Responsible for SmartCare CEM/SOC solutions sales support.

• Customer Experience business consultancy - CEM/SOC business values and solution advantages.

• Customize and present CEM/SOC solutions according to customer requirements, expectation and KBO's.

• Customer relationship establishment, maintenance and enhancement.

• Market insights, service lead finding and customer requirements leading, with the capability to communicate and convince C-level customers and senior managers.

• Responsible for solution design of SmartCare CEM/SOC service to guarantee the solution strengths.

• Support the design and implementation of CEM/SOC solutions, including organization, personnel, CEM/SOC service, operation process, KPI/SLA in CEM/SOC solution O&M system by joint cooperation with customers.

• Sales and Business Development in Service Quality & Customer Experience Management Business, SOC Operations and Operation Transformation.

• Support Global Business with consultative selling skills.

• Pursue Mega-deal of CEM/SOC solution/services.

Qualifications/Skills required:

• Bachelor or Master in Software engineering or IT.

• PMP/PMI certified preferred.

• 10+ years of sales/business development/marketing experience in the CT & IT industry with good experience in CEM/SOC solution and big data analytic.

• Knowledge of wireless network optimization, Core Network, BSS and OSS is preferred.

• Customer orientation with excellent understanding of operators business/technical reqs.

• Achievement orientation, energetic, strong influence skills, self-initiative, teamwork spirit, persistency, logical thinking ability, fast learning ability.

• Able to communicate and convince the operator C-level team; good customer network.

• In-depth understanding of eTOM business process, TAM and ITIL IT Service Management.

• In-depth understanding of Operation Transformation Readiness assessment/CEM Maturity Assessment.

• Understanding of data mining and Data Mart business model (preferred).

• Willingness to travel frequently.

• Fluent English (oral and written).

Please submit your CV Quoting reference: JSKZ_CEM6889 Or call Kresimir