Description
Customer Experience Management (CEM) Business Analyst: Exciting contract role located in West Africa, would be a perfect match for strong candidates with CEM and OSS/BSS experience. Working with one of the biggest telecommunications vendors in the world giving an opportunity for further prospects within their network.
Candidates will need:
- Work experience 10+ year sales/business development/marketing experience in the CT & IT industry. Good experience in CEM solution and big data analytic. Knowledge with wireless network optimization, Core Network, BSS and OSS is preferred.
- Customer orientation with excellent understanding of operators business/technical requirements
- Be able to create true client value.
- Achievement orientation, energetic, strong influence skills, self-initiative, teamwork spirit, persistency, logical thinking ability, fast learning ability.
- Able to communicate and convince at C-level (CEO/COO/CFO/CTO) of Operators.
Able to build good people relationship network.
- Mature and positive attitudes, able to work well in a fast-paced multi-culture dynamic environment;
- In-depth understanding of eTOM business process, TAM and ITIL IT Service Management
- Frequent business travel is mandatory.
- Excellent written and verbal communications skills in English with a natural ability to communicate complex concepts concisely with clarity and credibility. Chinese language proficiency is desirable but not essential.
Daily Duties:
- Responsible for Huawei SmartCare CEM solutions sales support. Customer Experience business consultancy to convince the customer CEM business values and solution advantages. Customize and present CEM Solution according to customer requirements, expectation and KBOs.
- Develop and articulate Huawei CEM Solution portfolio and value propositions matching customer requirements driving market segmentation of customer experience in data monetization, customer satisfaction, and enterprise SLA assurance
- Responsible for service sales order target achievement. Customer relationship establishment, maintenance and enhancement.
- Marketing insight, service lead finding and customer requirements leading, with the capability to communication and convince C-level customers and senior managers.
- Responsible for solution design of Huawei SmartCare CEM service to guarantee the solution strengths.
- Support for the detail design and implementation of CEM solution, including organization, personnel, CEM service, operation process, KPI/SLA in CEM solution O&M system by joint cooperation with customers.
- Responsible for project & solution summarizing and global experience sharing for CEM solution.
- Sales and Business Development in Service Quality & Customer Experience Management Business, SOC Operations and Operation Transformation
- Identify add on sales opportunities during assignments and/or with existing customers and communicate to appropriate business development areas within Huawei.
- Pursue Mega-deal of CEM/SOC solution/services
Keywords
CEM AND CUSTOMER AND BIG DATA AND SMARTCARE AND ETOM