ServiceNow implementation Consultant

Buckinghamshire  ‐ Onsite
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Description

Proteus Europe is searching for a team of ServiceNow implementation Consultants to join our clients team based in the Home counties.

Our Client :-
Our client has a clear identity of service and delivery for its clients and focuses purely on high level of service and customer satisfaction. Base in the home counties they work with clients across the UK and indeed Europe.

Your New role :-

The ServiceNow certified implementer is required to assess client critical business challenges and develop formal recommendations that help the client achieve objectives using sound industry leading strategies. The key focus of this role will be on IT Service Management, and the configuration and customisation of Service Management tools (particularly ServiceNow) to support its effective and efficient execution.

The key here is to ensure that the tool is configured, customised and used in the right way to:
- Add maximum value within the ITIL v3 service management context
- Be a sustainable and supportable configuration which maximises the benefits of the SaaS model
- Be operationally accountable for the outcome of your own engagements, and acts as a lead consultant on both Advisory and Technical solution engagements that require a team of multiple consultants
- Works in a professional manner to represent to the client at a senior level, and to deliver high customer satisfaction by completing project responsibilities to a high quality, on time and to budget

Responsibilities:
- You will be required to assemble information to determine, document and agree customer requirements.
- Planning and managing IT Service Management tools and process discovery activities, conduct executive scans and strategic assessments, analyse and report findings and make recommendations.
- You will design service management solutions together with supporting tooling configurations and/or functional specifications, based on industry best practice.
- Identify opportunities to drive the value of the organizations IT strategy by targeting areas which contribute to improved business performance and innovation
- Work collaboratively with clients, up to and including CIO level, to develop and execute solution strategies that support organizational direction
- You will use ServiceNow solutions to support best practice processes needed to deliver business requirements
- Deliver advisory services centred on ServiceNow configuration optimisation for performance and capability
- Manage engagements and ensure continuity for customer from pre-sales to delivery
- Identify additional business opportunities resulting from CBC-ITIS engagements
- Actively develop practice IP, points of view, publish white papers and speak in specific
practice industry forums
- ITIL V3 certified (minimum foundation level)
- Certified ServiceNow Implementer
- Service Management best practices
- Clear understanding of process-centric IT, the interaction of human-based and system-based processes and business events

Requirements:

- You will be possess gathering of information and problem solving skills
- You will have excellent communication and presentation skills, which will allow you to work accurately and efficiently with clients. Client Management experience is a necessity
- You have the capability to support the sales team, identifying and developing business opportunities, within the existing work scope
- Planning and managing discovery/assessment activities for consulting engagements/teams
- Excellent experience and knowledge of working with ServiceNow at an architectural level is a must
- Design, development and deployment best practices for the ServiceNow platform and similar ITSM toolsets
- Technical design of cost-effective service management solutions
- Integration of ServiceNow with other ITSM-related toolsets (e.g. event monitoring)
- Creation of functional specifications for ServiceNow configuration and customisations needed t- deliver defined requirements

Your Skills and experience :-

Essential Skills :-
You need to have experience working with ServiceNow for custom Application Development
- Creating and modifying workflows
- Experience of External Client-Facing Consulting, including:
- Gathering requirements, problem solving and making recommendations
- Tracking records in a mid-sized and Fortune 1000 customer environment
- You will have Demonstrated Success - Consulting Context
- Excellent experience Developing and delivering solutions.
- A high level Customer Satisfaction on consulting engagements

Proteus Europe operates in partnership with our candidates by
building strong and lasting relationships at all levels.

If you apply for this role, we will:

- Contact you within one week to discuss your current
situation and suitability for this role.
- Keep searching for other suitable positions should this role not
be right for you.
- Keep you informed at every stage of the recruitment process.
- Actively follow up with our client on your behalf to gain useful
feedback throughout the process.

If you are looking for a new role, but this role isn't quite right for you, please contact us in confidence for a discussion about how we can help you.
Start date
03/2016
From
Proteus Europe
Published at
17.03.2016
Project ID:
1093202
Contract type
Permanent
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