Description
User Researcher - UX Researcher
We are looking for User Researchers for a contract role based in Worthing.
This is a critical role within a new digital team for a User Researcher with proven experience in creating research strategies, and of carrying out and analysing usability test sessions.
Role:
- Generate new and useful user insights and translate them into features and actions that will allow service/product managers to iteratively improve their service for users
- Plan, design and conduct in-house research to test new service ideas and concept development
- Lead the formal usability testing process for a digital service - from developing user recruitment briefs through to test moderation, analysis and report writing
- Work with Service/Product Managers to devise appropriate research strategies to generate focused insights and to convert concepts into high quality stimulus material;
- Work closely with designers, business analysts and software developers to turn user data into actionable user stories that influence product/service direction and prototype development
- Design, script and analyse ad-hoc quantitative surveys
- Manage ad-hoc qualitative/quantitative research projects such as proposition development, visual identity and customer experience mapping
- Present findings, recommendations and customer insights to senior decision makers
- Manage day-to-day operations with a range of usability and market research agencies with accountability for schedules, value for money and deliverables
- Have excellent interpersonal skills and the ability to quickly develop strong working relationships in high pressure environments
- Be involved in the wider user research community identifying good practices we can adopt and sharing our experiences
- Share knowledge of tools and techniques with technical and non-technical team members in the digital team, acting as mentor to other junior user researcher(s).
Essential Skills:
- Experience of using a variety of usability testing methodologies to reveal actionable customer insights and gather user needs for web based services
- Experience of creating research strategies/approaches
- Experience of managing, executing and analysing usability test sessions, and facilitating workshops
- Excellent analytical and problem solving skills, and the ability to quickly develop recommendations based on quantitative and qualitative evidence
- Confident in explaining user needs and acting as a persuasive advocate for those needs both within the team and the department
- Extensive knowledge of human factors, ethnography, and the user-centered design process for product and service design within in an iterative development environment
- Demonstrable knowledge of, experience in and passion for user centered design practices
- Proven experience of audience modelling and developing design personas
- Experience across web content and tools, especially those with complex user journeys
- Comfortable working with data, from gathering and analysis through to design and presentation
- Comfortable as a mentor for other User Researchers
Desired Skills:
- Degree in HCI/Usability/Cognitive Psychology/Market Research or related field
- Experience of working in an agile development environment with designers, business analysts and developers to create new digital products and services
- Experience of identifying user needs of users with accessibility requirements.
User Researcher - UX Researcher